Assistant Manager, Box Office

SoFi Stadium and Hollywood Park; Inglewood (CA); On-site; USD 38,572 - 45,460; Full time

Job summary

Hollywood Park in Inglewood, CA is seeking an Assistant Box Office Manager to provide clerical, administrative, and daily/event day support for the Box Office and Ticket Operations Team. The ideal candidate has box office and customer service experience, and knowledge of cash handling with a fan-first mindset.

Compensation: $28.00 - $33.00 per hour; on-site, full-time role in Inglewood, CA. Bilingual Spanish is a plus and a strong customer service background is essential to thrive in a

Qualifications

• Undergraduate degree or equivalent preferred.
• 2+ years of Box Office experience with supervisory or management experience in a stadium, arena, or large theater facility.
• Proven record of accountability in large volume cash handling.
• Strong customer service orientation; conflict resolution in a high-profile environment.
• Solid knowledge of front of house operations.
• Proficiency with PCs.
• Experience with TM1 Sales, TM Archtics, and/or TM Host.
• Knowledge of HRIS scheduling/reporting is a plus.
• Remain flexible, open-minded, and enthusiastic to take on new projects.
• Excellent verbal and written communication in English; organizational and time management skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Provide supervision of part-time Box Office staff, including recruitment, retention, training, scheduling, and disciplinary actions.
• Support non-event Box Office operations including daily sales reconciliation and reporting.
• Oversee cash handling procedures: seller bank prep, deposits, daily settlement, and vault management.
• Coordinate events and serve as Manager on Duty as assigned.
• Maintain Box Office/Ticket Operations offices and equipment.
• Support Ticket Operations with event ticketing needs.

Skills

Customer Service

Conflict Resolution

Front of House

Time Management

Organizational Skills

PC Proficiency

HRIS Scheduling/Reporting

Bilingual Spanish

Education

Undergraduate degree

Equivalent experience

Tools

TM1 Sales

TM Archtics

TM Host

HRIS systems

Job description

About Hollywood Park

Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and supporting others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment.

As The Assistant Manager, Box Office, You Will…

Hollywood Park is seeking an Assistant Box Office Manager responsible for providing clerical, administrative, and daily/event day support for the Box Office, Ticket Operations Team, and its Tenants. The ideal candidate is someone who has previous Box Office and customer service experience, has experience in financial oversight and similar assets in the sports and entertainment industry, and possess knowledge of the nature of the business and time commitment. This person should have a Fan First mindset and provide innovative ideas to improve the fan experience.

More Specific Responsibilities Include, But Are Not Limited To…

• Assist the Sr. Manager, Ticket Services and Box Office with supervision of part-time Box Office Staff, including but not limited to recruitment, retention, training, scheduling, and disciplinary actions.
• Provide support for non-event Box Office operations inclusive of management of part-time staff, daily sales reconciliation, and executing daily reports.
• As directed by the Sr. Manager, Ticket Services and Box Office, provide oversight of Box Office cash handling procedures including seller bank preparation, distribution, and reconciliation, cash deposits, daily settlement, and vault management.
• Assist with coordination of events and serve as Manager on Duty as assigned by the Sr. Manager, Ticket Services and Box Office.
• Manage the upkeep and maintenance of all ticket scanning equipment.
• Organize and maintain Box Office/Ticket Operations offices and ticketing supplies.
• Assist and support the Ticket Operations Department with event ticketing support as needed.
• Perform other duties as assigned.

We'd Love to Hear from People With…

• Minimum education level of undergraduate degree or its equivalent preferred.
• 2+ years of Box Office experience with supervisory or management experience in a stadium, arena, or large theater facility required.
• Proven record of accountability in large volume cash handling.
• Strong customer service-oriented background. Proven ability in conflict resolution in a high profile, high volume environment.
• Working knowledge of all aspects of front of house activities.
• Proficiency with PCs required.
• Experience with TM1 Sales, TM Archtics, and/or TM Host preferred.
• Knowledge of and experience using a HRIS for scheduling and reporting is a plus.
• Remain flexible, open-minded, and enthusiastic to take on new projects as designated by management.
• Demonstrated ability to work in a high pressure, fast-paced environment.
• Excellent verbal and written communication in English, and organizational and time management skills.
• Bilingual in Spanish is a plus.

Compensation: $28.00 - $33.00 per hour

Location: Inglewood, CA (On-site)

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.