Box Office Associate

Baylor University; Waco (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition remission

Generous time off

Retirement contributions

Job summary

Baylor University in Waco, Texas, is seeking a Box Office Associate in the Department of Theatre Arts. You will support box office operations, assist with marketing campaigns, and provide excellent customer service to patrons and visitors.

The role involves handling ticket orders, season tickets, and event coordination, with some evenings and weekends required. A high school diploma and relevant experience are required; a bachelor’s degree is preferred.

Qualifications

• High School Diploma with one year of relevant experience.
• Bachelor’s Degree and three years of relevant work experience preferred.
• Experience in box office and administrative roles is an asset.
• Marketing and social media experience is preferred.

Responsibilities

• Assist with marketing needs, design materials, run email campaigns and update the website.
• Proficient with Adobe Suite and Microsoft Office.
• Knowledge of Canva, Hootsuite, and MailChimp.
• Greet and assist visitors at the box office and support financial reporting.
• Manage events using Paciolan and EPIC; handle ticket orders and season tickets.
• Maintain patron databases and support run of mainstage shows.

Skills

Customer service

Marketing campaigns

Social media promotions

Event management

Team collaboration

Communication

Education

High School Diploma

Bachelor's Degree

Tools

Adobe Suite

Canva

Hootsuite

MailChimp

Microsoft Office

Paciolan

EPIC

Job description

A humblecollegefounded before Texas was a state,Baylornow stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We're Looking For

The Department of Theatre Arts seeks a Box Office Associate to support the day-to-day operations of the Department of Theatre Arts. This position will assist the needs of the Box Office Manager and the Department Office Manager. Prior box office and administrative experience is preferred. This position will also aide in all marketing campaigns and social media promotions. Prior marketing and social media experience is preferred. The successful candidate will be detail-oriented, creative, and have expertise in providing excellent customer service. The candidate must work well in a team environment.

A High School Diploma with one year of relevant experience are required. A Bachelor’s Degreeand three years of relevant work experience are preferred. A combination of education and work experience will be considered in lieu of one another.

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

• Assist with marketing needs. This could include but is not limited to: designing marketing materials, developing social media and email marketing campaigns, and updating the website.
• Be proficient orwilling to be self-taughtin Adobe Suite: (Photoshop, InDesign, Lightroom, and Premiere)
• Be proficient with Microsoft Office applications: (Word and Excel)
• Knowledge of Canva, Hootsuite, and MailChimp
• Greet and assist all who visit the box office
• Assist the Box Office Manager with any job-related tasks including financial reporting
• Manage events using internet-based software such as Paciolan and EPIC
• Answer a wide range of phone call inquiries relating to Baylor Theatre
• Take and process ticket orders for individuals and groups during regular business hours
• Sell season tickets, and manage renewals and changes to season ticket orders
• Handle cash, credit, and check transactions for the box office
• Maintain databases for patron relations, advertising, and events
• Assist in running the box office for all mainstage shows including working the box office and training house managers - this will include some nights and weekends
• Assist House Managers with patrons during the run of a show
• Assist with other hosted events in our theatres
• Collaborate with departmental faculty and staff on event management and planning
• Perform administrative functions to ensure efficient operation of the front office
• Performing all other duties as assigned to support Baylor's mission
• Ability to comply with University policies
• Maintaining regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!