Box Office Associate

Henry Street; New York (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

Henry Street Settlement's Abrons Arts Center is seeking a dedicated Box Office Associate to assist with audience check-in for performances and events using a ticket scanner, ensuring accurate headcounts for non-ticket events as needed. You will process ticket purchases through Cuebox, manage cash and credit card transactions, and, when required, sell concessions and other products via Square.

This is a temporary, per diem, onsite role on the Lower East Side, demanding strong customer service and

Qualifications

• Experience in customer service, especially phone-based interactions.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize urgent requests.
• Comfortable with de-escalation and resolving challenging situations.
• Familiarity with computer systems and everyday technology.

Responsibilities

• Assist with audience check-in for performances and events using a ticket scanner.
• For non-ticket events, maintain a running count of attendees.
• Process ticket purchases via Cuebox, handling cash and card transactions.
• Sell concessions and other products, including alcohol, using Square when required.

Skills

Customer service

Attention to detail

Multitasking

De-escalation

Communication

Tools

Cuebox

Square

Ticket scanner

Job description

Introduction

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Overview

Job Overview

• Division/Department: Visual & Performing Arts / Abrons Arts Center
• Schedule: Hours vary by week, generally Wednesdays–Sundays, 6:00 PM–8:00 PM
• Employment Type: Temporary, Per Diem
• Pay Rate: $22 per hour, non-exempt
• Location: Onsite, Lower East Side

About Abrons Arts Center:

Abrons Arts Center is the home for artistic expression at Henry Street Settlement. Founded in 1975 as the Arts for Living Center, it is located adjacent to the historic Neighborhood Playhouse, an anchor of the Lower East Side arts community since 1915. Abrons Arts Center is the only comprehensive arts and culture center in New York City embedded within a social services agency.

Responsibilities

• The Box Office Associate supports box office operations and reports to Visitor Experience Manager at Abrons Arts Center by assisting with audience check-in for performances and events using a ticket scanner.
• For non-ticket events, check-in may also include keeping a running count of attendees using a manual counter.
• The associate may also process ticket purchases through the Cuebox ticketing system, including cash and credit card transactions.
• For certain public events, responsibilities may include selling concessions, including alcohol, and other products through Square.

Essential Physical Job Functions:

• Must be in New York City for the duration of the job.
• Must be able to walk through a 40,000-square-foot facility, including stairs, ramps, and indoor and outdoor spaces.

Requirements

The ideal candidate is:

• Detail-oriented and organized.
• Respectful, hospitable, and positive when interacting with guests.
• Able to multitask and prioritize urgent requests.
• Comfortable with de-escalation and addressing challenging situations.
• Experienced in customer service, particularly over the phone.
• Knowledgeable about computer systems and technology.
• Passionate about the arts.
• Additional responsibilities may be assigned by the supervisor as needed.

Additional Information:

• FLSA Status:Non-Exempt
• Worker Type:Temporary (Not Eligible for Benefits)
• References Required?Yes
• Background Check Required?Yes
• Proof of Education Required?Yes