Box Office Associate

Grayson College; Denison (IA); On-site; USD 21,000 - 29,000; Part time

Job summary

Grayson College in Denison, IA is seeking a part-time Box Office Associate to maintain the Fine Arts Box Office, assist with ticketing and sales for events, and report to the Theatre Technical Director.

Work includes weekday 1:00pm–5:00pm and event hours, handling cash transactions, online ticketing, and keeping inventory and signage ready. Candidates should have a two-year degree and one year of customer service experience.

Qualifications

• One (1) year of experience in customer service and cash-handling.
• Two (2) year college degree required.
• Excellent customer service and communication skills; ability to handle confidential information.

Responsibilities

• Maintains Grayson College Fine Arts Box Office hours and event coverage.
• Assists customers with ticket sales, will call, and online ticketing; manages inventory and signage.

Skills

Customer service

Cash handling

Online ticketing

Communication

Education

Associate degree

Tools

Online ticketing system

Job description

Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson’s reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.

Box Office Associate

Role: Maintain Fine Arts Box office and assist with ticketing and sales for Fine Arts events. Reports to Grayson College Theatre Technical Director.

Part time, maximum 19 hours per week ($18/hour)

Essential Functions & Responsibilities

• Maintains weekday hours of 1:00pm-5:00pm in the Grayson College Fine Arts Box Office, and/or evening/event hours as assigned. Required to work long hours on event days with flex scheduling to balance hours.
• Assists customers at Box office windows with ticket sales, will call, etc. Assists with on-line ticket sales and responsible for ticket inventory and stocking.
• Serves as box office receptionist; Assumes supervisory role on events nights with other part time, student and volunteer box office workers. Prepares box office area for event night activities and post event wrap-up, including but not limited to printing will call, preparing seller books, balancing sales books for each production, hanging signage, writing out lost ticket vouchers.
• Balances all daily transactions, rec sheets, shales reports, and daily deposits.
• Maintains and oversees Grayson College Art Gallery space as needed during

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Performance Measurements

1. Demonstrates the Viking Values of balance, clarity, gratitude, service, teamwork, and trust.
2. Complies with all federal and state laws and regulations relating to higher education. To ensure effective student services and high quality customer service are provided.

Knowledge and Skills

• Experience: One (1) year of experience in customer service and cash-handling. Knowledge and understanding of online ticketing services.
• Education: Two (2) year college degree required.
• Interpersonal Skills: Excellent customer service skills. Ability to handle and keep information confidential. Excellent communication (speaking and listening) skills.
• Other Skills: Expected to comply with all Grayson College COVID 19 protocols
• Physical Requirements: Physical activities include sitting, walking and standing for prolonged periods of time, as well as bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials. Ability to lift and carry a minimum of 20lbs. This position submission of three professional references. This position is considered a security sensitive position and will require a criminal background check. GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW. The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or [e-mail].

Compensation: $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or [e-mail].