Box Office Agent - Ryman Auditorium

Ryman Hospitality Properties, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ryman Hospitality Properties, Inc. is seeking a Box Office Agent in Nashville to be the first point of contact for fans. You will sell tickets, provide event information, and handle guest inquiries with a focus on exceptional service.

The role requires strong communication, attention to detail, and reliable performance in a high-volume environment, including evenings, weekends, and holidays. Join a team passionate about live music and hospitality at legendary venues.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in guest service.
• Strong written and verbal communication skills.
• Attention to detail and organization.
• Basic computer knowledge/skills.

Responsibilities

• Provide directions and information; maintain knowledge of products, services and venue histories.
• Facilitate ticket sales and distribution; process payments and issue tickets.
• Deliver exceptional guest service in person and over the phone.
• Use ticketing systems; report issues to management as needed.
• Troubleshoot guest service issues and escalate when necessary.
• Adapt to new processes and technologies with training and feedback.

Skills

Communication skills

Attention to detail

Basic computer skills

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

As a Box Office Agent in our legendary music and entertainment venues, you'll be the first point of contact for music fans eager to experience unforgettableperformances and historic tours. You'll sell tickets, handle guest inquiries,process transactions, and provide information about upcoming events. As the ideal candidate, you'llshare exceptional guest service skills and genuine enthusiasm for live music and our musical legacy.

• Provide directions and information. Maintain thorough knowledge of our products, services, and venue histories. Share detailed information about attractions, services, and offerings.
• Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
• Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
• Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to management.
• Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.). Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
• Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
• Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
• Maintain a clean and orderly shared workspace.
• Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
• Perform other duties as assigned.

Requirements

Education

• High school diploma or equivalent required

Experience

• 1+ years' experience in guest service preferred

Knowledge, Skills and Abilities

• Strong written and verbal communication skills
• Attention to detail and organization skills
• Basic computer knowledge/skills required
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continual use of gross motor skills. Frequently use bi-manual dexterity and fine motor skills for computer use.

Working Conditions

High volume ticketing office in close proximity to others.

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