Box Office Agent - Ryman Auditorium

Ryman Hospitality Properties; Nashville (TN); On-site; USD 27,000 - 36,000; Full time

Job summary

Ryman Hospitality Properties in Nashville is seeking a Box Office Agent to be the first point of contact for guests attending our music and entertainment venues. You will sell tickets, answer questions, process transactions, and share details about upcoming performances.

The role requires strong communication, basic computer skills, and availability during peak times, including evenings, weekends and holidays, to support busy event schedules.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in guest service preferred.
• Excellent written and verbal communication, and attention to detail.
• Basic computer knowledge.

Responsibilities

• Provide directions and information to guests; maintain knowledge of venues and offerings.
• Facilitate ticket sales and distribution; process payments and issue tickets.
• Deliver exceptional guest service in person and over the phone.
• Use ticketing systems; ensure accuracy and report issues to management.

Skills

Communication skills

Attention to detail

Basic computer skills

Peak time availability

Education

High school diploma or equivalent

Job description

As a Box Office Agent in our legendary music and entertainment venues, you'll be the first point of contact for music fans eager to experience unforgettable performances and historic tours. You'll sell tickets, handle guest inquiries, process transactions, and provide information about upcoming events. As the ideal candidate, you'll share exceptional guest service skills and genuine enthusiasm for live music and our musical legacy.

• Provide directions and information. Maintain thorough knowledge of our products, services, and venue histories. Share detailed information about attractions, services, and offerings.
• Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
• Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
• Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to management.
• Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.). Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
• Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
• Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
• Maintain a clean and orderly shared workspace.
• Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required

Experience

• 1+ years' experience in guest service preferred

Knowledge, Skills And Abilities

• Strong written and verbal communication skills
• Attention to detail and organization skills
• Basic computer knowledge/skills required
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continual use of gross motor skills. Frequently use bi-manual dexterity and fine motor skills for computer use.

Working Conditions

High volume ticketing office in close proximity to others.