Retail Associate - Ryman Auditorium

Ryman Hospitality Properties; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ryman Hospitality Properties is seeking a Retail Sales Associate to join our Nashville venues. You will deliver exceptional guest service, assist with transactions, and help guests enjoy our musical heritage through engaging merchandise and on-site experiences.

You'll greet guests, upsell thoughtfully, and keep displays organized while processing POS transactions and assisting with shipments. Flexible hours include evenings and weekends in a lively entertainment setting.

Qualifications

• Effective interpersonal and verbal communication skills required.
• Outgoing personality and aptitude for sales.
• Basic mathematical aptitude for cash handling and transactions.

Responsibilities

• Deliver exceptional service to all guests; actively greet and welcome guests into the retail space.
• Provide confident directional guidance and share information about upcoming events.
• Support sales programs and aim to increase transaction value and units per transaction.
• Merchandise to keep the sales floor full and visually enticing; manage displays and inventory concerns.
• Understand product collections and upsell based on guest interests.
• Process sales transactions using POS system and follow cash handling procedures.
• Maintain cleanliness of sales floor and stockroom; assist with shipments and stock organization.
• Collaborate with tour guides in venues to create and process souvenir photos for display and sale.
• Follow safety and security policies; report any issues to management.

Skills

Interpersonal skills

Sales

Cash handling

Customer service

Education

High school diploma or equivalent

Job description

As a Retail Sales Associate, you'll work as part of a team to deliver exceptional service, showcase our merchandise, and help guests appreciate our musical legacy. You'll assist guests, process transactions, and maintain store displays as a frontline representative of our entertainment venues. Our retail locations range from traditional gift shop environments to live performance venues where you'll enjoy working with energetic crowds and live music. As the ideal candidate you'll have fun sharing your passion for music heritage by creating engaging and memorable guest experiences!

• Deliver exceptional service to all guests. Actively greet and welcome all guests into our carefully curated retail space.
• Provide confident and friendly directional guidance to guests as they visit our retail space. Share your interest in upcoming events in our venues.
• Support sales and service programs as directed by retail leadership. Achieve goals to increase average transaction value, units per transaction, etc.
• Actively merchandise to ensure sales floor remains full and visually enticing to guests. Keep apparel folded and sized appropriately. Relay inventory concerns to leadership.
• Understand current product collections to improve our guests' shopping experience. Actively sell and upsell products based on guest interests.
• Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. Follow defined check-in/check-out procedures.
• Maintain order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
• Follow all company safety and security policies and procedures. Report equipment malfunction, accidents, injuries, and unsafe conditions to management immediately.
• Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor according to defined policies and procedures.
• Collaborate with tour guides in our historic venues to create souvenir photos. Process photos for immediate display and sale.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required

Experience

• 1+ years' experience in guest service, sales, and/or cash handling preferred

Knowledge, Skills And Abilities

• Effective interpersonal and verbal communication skills required
• Outgoing personality and an aptitude for sales
• Basic mathematical aptitude for cash handling and transaction processing
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.

Working Conditions

High-traffic retail and entertainment environments with large crowds and elevated noise levels.