Asst Mgr Bowling Ctr

Viejas Casino & Resort; Viejas (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Viejas Casino & Resort is seeking a Bowling Center Assistant Manager to support the Bowling Center Manager with staff scheduling, training, and discipline documentation. You will coach, counsel, and lead the team, ensuring excellent guest service and efficient operations.

Responsibilities include cash handling, desk oversight, lane assignments, bar/kitchen coverage, and maintaining food/beverage controls. Requires at least 3 years of supervisory experience, and relevant certifications (Alcohol

Qualifications

• High school diploma or GED is required.
• 3+ years of related supervisory/leadership experience preferred.
• Alcohol Beverage Service certifications must be current.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.

Responsibilities

• Assist Bowling Center Manager with staffing, scheduling, training, and documenting disciplinary issues.
• Coach and counsel staff and address team member issues.
• Provide leadership within the department and monitor performance objectives.
• Build guest relations by soliciting feedback and resolving complaints.
• Perform Bowling Center Staff duties as needed, including cash handling and overseeing the desk, lane assignments, bar/kitchen coverage.
• Maintain food and beverage controls and current Food Handler certification.
• Communicate needs for bowling or operational supplies to management.
• Prepare staff schedules two weeks in advance.
• Maintain cash variance logs and POS shift/reset reports.
• Establish relationships with guests to support Viejas guest service standards.
• Stay informed on marketing promotions and events; conduct daily briefings.
• Adhere to all policies, procedures, and safety standards; ensure a clean, safe environment.
• Perform other duties as assigned.
• Manage attendance reporting, time off requests, and training of team members.
• Plan, assign, and direct work; reward and discipline staff as needed.

Skills

Leadership experience

Verbal communication

Written communication

Interpersonal skills

Multitasking

Attention to detail

Cash handling

Microsoft Office

Excel

Word

Teamwork

Education

High School Diploma / GED

Tools

Microsoft Office

Word

Excel

Job description

Job Summary

The Bowling Center Assistant Manager will assist the Bowling Center Manager with managing, scheduling, training, documenting disciplinary issues, coaching, and counseling staff.

Job Description

• Assists the VOC management team with managing, scheduling, training, documenting disciplinary issues, coaching, and counseling staff.
• Provides effective leadership within the department and addresses team member issues.
• Monitors and provides feedback on the achievement of performance objectives.
• Builds customer relations through soliciting feedback and addressing and resolving customer complaints. Ensures customers receive prompt, efficient, courteous service.
• Performs duties of Bowling Center Staff, as needed, to include cash handling, overseeing the registration desk, lane assignments, bar and/or kitchen coverage as needed.
• Maintains strict food and beverage controls per Viejas P&P’s
• Maintains current Food Handlers certification.
• Responsible for all food and beverage product ordering through Lawson and other channels.
• Communicates need for any bowling or operational supplies to VOC management team.
• Provides staff schedules two weeks in advance
• Maintains control sheet log book and notes any cash variance per team member.
• Maintains monthly files on all POS shift reset reports and credit card receipts
• Establishes personable relationships with as many guests as possible in order to maintain a welcoming and inviting atmosphere in support of Viejas guest service standards and image.
• Maintains knowledge of and ensures team members are aware of current marketing promotions and/or special events.
• Performs daily V brief meetings.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs other duties as assigned.
• Responsibilities include reporting on time and attendance, time off requests, training (including training on policies and procedures) of team members; planning assigning and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.
• High school diploma or general education degree (GED) required.
• Alcohol Beverage Service certifications must be current.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.
• 3 or more years of related experience.
• Supervisory/leadership experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Working knowledge of Microsoft Office, Word, and Excel.
• Organized, self-motivated, goal-oriented, and values teamwork.
• Excellent guest service skills.
• Ability to multitask and work in a fast-paced, high stress environment.
• Must be dependable, timely and have high attention to detail.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.