Bowling and Events Customer Service Associate

Round1 Entertainment Inc; Temecula (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Arcade access: 1 hour/week

Bowling time: 90 minutes/week

Karaoke/billiards: 1 hour/week

Food discount: 50% per shift

Complimentary beverage per shift

Job summary

Round1 Entertainment Inc. is seeking a part-time associate to join our bowling center. The role involves operating the POS system, handling payments, and guiding customers through games and activities in a busy, high-energy arcade/bowling venue.

Shifts are on weekends with open availability preferred. A High School Diploma or GED is required, and 1–2 years in hospitality/retail is a plus. Enjoys a friendly, customer-facing environment with vendor promotions and events.

Qualifications

• Must hold a High School Diploma or GED.
• 1–2 years experience in hospitality or retail is preferred.

Responsibilities

• Operate POS system to collect payments and allocate lanes.
• Promote and conduct marketing events under Bowling Management.
• Reseet and clean facility after customers finish using it.
• Conduct lane maintenance and repairs on bowling equipment.
• Open/close cash tills and manage memberships/cards.

Skills

POS operation

Customer service

Cash handling

Marketing events

Inventory procedures

Education

High School Diploma or GED

1–2 years hospitality/retail experience

Tools

None

Job description

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Please note you MUST hold a High School Diploma or GED to apply.

Position details:

• Part time (20-25 hours a week).
• Wage: $19 - 20.75.
• Shift: weekends (Friday, Saturday, Sunday) Open availability preferred, or at least closing shift availability.
• Experience: party coordination experience is a plus.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Essential Duties:

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events.
• Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas).
• Conducts and manages lane maintenance and repairs on bowling lanes, pinsetters, and other bowling related equipment.
• Checks conditions of all equipment and conducts generic maintenance and repair.
• Conducts all opening and closing procedures.
• Opening and closing cash tills, and organizing membership/game cards and coupons.
• Provides customers with bowling tips and techniques.
• Answering phone calls for all general inquiries.
• Conduct sales.
• Conducts inventory procedure in accordance with company guidelines.
• Conducts lane maintenance in accordance with company guidelines.
• Conducts restroom checks and cleaning.
• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags.
• Responds responsively, politely with friendly demeanor to customers’ requests.
• Assists with party reservations and hosting parties/events.

Non-essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• Applicants must hold a high school diploma or GED.
• High School diploma and preferred one to two years experience in a hospitality or retail environment.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.