Bowling and Events Supervisor

Round1 Entertainment Inc; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

401(K) with company match

Job summary

Round1 Entertainment Inc. seeks a Bowling Supervisor to oversee the Bowling and Events Department, ensuring it operates to meet marketing and sales goals. This role requires managing staff, ensuring customer service excellence, and enforcing alcohol service policies.

The position is in a bowling center setting with open availability including nights and weekends, and a HS diploma or GED is required; 21+ age due to alcohol service. Benefits include PTO and health coverage.

Qualifications

• HS diploma or GED required.
• Open availability preferred, including nights and weekends.
• 2–3 years hospitality management experience.

Responsibilities

• Oversee Bowling and Events Department operations to meet marketing and sales goals.
• Coach and develop staff within Bowling and Events.
• Manage sales and promotions for the department and monitor performance.

Skills

Customer service leadership

Sales support

Alcohol service compliance

Team coaching

Education

High School Diploma or GED

Tools

POS systems

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you're the kind of person we'd love to hire!

Applicants must have a completed HS diploma or GED.

Open availability is preferred.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

The Bowling Supervisor ensures the Bowling and Events Department functions operationally and consistently to meet the marketing and sales goals of the company:

• Please note you must have a High School Diploma or GED to apply.
• Open availability, especially nights and weekends, is required.
• All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

Paid Time Off (PTO), Health, Medical, Dental, Vision, Life 401(K) with company matching.

Essential Duties:

Customer Service:

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.

Team Management:

• Coaches, and develops effective staff for the Bowling and Events Department.
• Reviews department time sheets for accuracy of hours and overtime.

Sales:

• Responsible for the sales and profit projections of the bowling and events department.
• Proactively supports any promotional activities within the store.

Auditing / Compliance:

• Audits refund and/or credits against itemized sales from the previous day; and cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.

Operations / Facility Management:

• Assures that the facility is always clean and organized.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Qualifications:

• 2-3 years hospitality management experience, preferably in the entertainment / retail / hospitality industries.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands:

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One).