Bowling and Events Customer Service Associate

Round1 Entertainment Inc; Temecula (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Arcade time

Bowling time

Karaoke time

Food discount

Free beverage

Job summary

Round1 Entertainment Inc. in Temecula, CA is looking for a friendly, outgoing team member to join our bowling/arcade/karaoke venue on a part-time basis. You’ll help guests, operate the POS, reset lanes, assist with events, and keep the facility clean and welcoming.

Requirements include a High School Diploma or GED and an interest in hospitality or retail. Weekend availability is requested, with 20–25 hours per week and a wage of $19–$20.75 per hour.

Qualifications

• Applicants must hold a high school diploma or GED.
• High School diploma and preferred one to two years experience in a hospitality or retail environment.

Responsibilities

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment.
• Under supervision, promotes and conducts marketing events.
• Resets and cleans the facility after use, including lanes, karaoke rooms, and arcade areas.
• Conducts lane maintenance and repairs on bowling lanes and related equipment.
• Checks equipment conditions and performs basic maintenance.
• Handles opening and closing procedures and cash tills.
• Provides customers with bowling tips and assistance.
• Answers general inquiries by phone and conducts sales.
• Performs inventory procedures and lane maintenance per guidelines.
• Maintains restroom cleanliness.
• Resets, cleans and maintains shoes in the auto shoeer and handles laundry of rags.
• Responds politely to customers and assists with party reservations.

Education

High School Diploma or GED

Job description

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Please note you MUST hold a High School Diploma or GED to apply.

Position details:

• Part time (20-25 hours a week).
• Wage: $19 - 20.75.
• Shift: weekends (Friday, Saturday, Sunday) Open availability preferred, or at least closing shift availability.
• Experience: party coordination experience is a plus.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Essential Duties:

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events.
• Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas).
• Conducts and manages lane maintenance and repairs on bowling lanes, pinsetters, and other bowling related equipment.
• Checks conditions of all equipment and conducts generic maintenance and repair.
• Conducts all opening and closing procedures.
• Opening and closing cash tills, and organizing membership/game cards and coupons.
• Provides customers with bowling tips and techniques.
• Answering phone calls for all general inquiries.
• Conduct sales.
• Conducts inventory procedure in accordance with company guidelines.
• Conducts lane maintenance in accordance with company guidelines.
• Conducts restroom checks and cleaning.
• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags.
• Responds responsively, politely with friendly demeanor to customers’ requests.
• Assists with party reservations and hosting parties/events.

Non-essential Duties:

• Conducts alcohol and age restriction control in accordance with company policies.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• Applicants must hold a high school diploma or GED.
• High School diploma and preferred one to two years experience in a hospitality or retail environment.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.