Boutique Reservations Specialist — Part-Time, Big Sur

Post Ranch Inn; California; Presencial; USD 27.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Meaningful Work

Professional Growth

Descripción de la vacante

Post Ranch Inn in Big Sur or Carmel, California, is seeking a Part-time Reservations Agent to provide personalized service throughout the reservation process. You will guide guests through accommodations, experiences, and arrangements, coordinating with other departments for a seamless guest journey from inquiry to arrival.

The role emphasizes clear communication, knowledge of resort offerings, and accurate maintenance of reservations in the PMS.

Formación

• Two years of reservations, hospitality, or guest service experience preferred.
• High school diploma or equivalent required.
• Familiarity with hotel PMS and reservation software preferred.

Responsabilidades

• Assist guests by phone and email with availability, reservations, modifications, cancellations, and special requests.
• Recommend accommodations, dining, amenities, and packages based on guest preferences.
• Explain rates, deposits, cancellation policies, and reservation terms.
• Maintain reservations and guest preferences in the property management system.
• Coordinate guest arrangements and communicate details to Front Desk and other departments.
• Stay current on resort offerings, promotions, and procedures.
• Resolve guest questions within authority and refer to Reservations Manager as needed.
• Protect confidential guest and company information.
• Complete follow-up tasks and related duties as assigned.

Conocimientos

Customer service

Verbal & written communication

Organization & prioritization

Problem solving

Independent & collaborative work

Reservation software basics

Educación

High school diploma or equivalent

2 years reservations/ hospitality experience preferred

Herramientas

Hotel PMS software

Reservation software

Front Desk PBX familiarity

Descripción del empleo

Post Ranch Inn in Big Sur or Carmel, California, is seeking a Part-time Reservations Agent to provide personalized service throughout the reservation process. You will guide guests through accommodations, experiences, and arrangements, coordinating with other departments for a seamless guest journey from inquiry to arrival.

The role emphasizes clear communication, knowledge of resort offerings, and accurate maintenance of reservations in the PMS.