Boutique Receptionist

Solomon Page; New York (NY); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Direct deposit

Commuter benefits

Job summary

Solomon Page is seeking a Boutique Assistant/Receptionist for a top luxury jeweler in New York, NY. The role shapes the client first impression, delivers exceptional service, and embodies the brand's passion in every interaction.

You will greet clients, route inquiries, handle emails and live chats, maintain POS backoffice accuracy, and collaborate with boutique management to keep merchandise in prime condition. The position offers hourly pay and a career within a prestigious luxury environment.

Qualifications

• Bachelor’s degree preferred or one year retail/customer service experience.
• Knowledge and enthusiasm for luxury fashion/retail.
• Proficiency with Microsoft Office.
• Ability to speak multiple languages is a plus.

Responsibilities

• Greet clients in a timely, professional and engaging manner.
• Direct entrants to the appropriate person and handle inbound calls.
• Provide written responses to inquiries via Email and Chat.
• Backfill POS stations and desks accurately.
• Maintain a strong partnership with Management and Boutique Administrators.
• Greet clients and assist with Reception duties, adhering to protocols.

Skills

Communication skills

Customer service

Multilingual

Education

Bachelor’s degree in Fashion/Retail or related field

Tools

Microsoft Office

Job description

We are looking for a Boutique Assistant for a top luxury jeweler at their New York, New York Location! The Receptionist plays an important part in the client’s first impression of the Maison and is the first point of contact. This role will assist in delivering the luxury experience, providing outstanding customer service and conveying passion for the brand during every interaction.

• Pay rate: $30.00-$31.00/hr based on experience

Responsibilities

• The ideal Receptionist candidate will have outstanding communication and customer service skills.
• The individual will be charismatic, who enjoys working in a professional luxury jewelry and watch retail environment who is career focused.
• This person is required to greet customers in a timely, professional and engaging manner, direct everyone who enters the boutique to the appropriate person and handle inbound calls.
• The role will be to provide written responses to customers’ inquiries via Email and Chat and handle a wide variety of customer inquiries, such as hours of operations and questions about the repair process.
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience

Required Qualifications

• Bachelor’s degree is preferred, in a Fashion, Retail or related field and/or one year working in retail/contact center/customer service environment.
• Knowledge and enthusiasm for luxury fashion/retail.
• Proficiency with Microsoft Office.
• Ability to speak multiple languages is a plus.

The Solomon Page Distinction

• Solomon Page offers a comprehensive benefit program for hourly employees.
• We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.