Boutique Operations Associate

Richemont; Beverly Hills (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Job summary

Buccellati in Beverly Hills is seeking a Boutique Assistant to inspire client journeys through exceptional hospitality and seamless experiences. You will support the commercial team, ensure pristine boutique presentation, and help manage client data and CRM activities.

The ideal candidate will have a degree preference, luxury retail or hospitality background, strong computer skills including SAP, weekend availability, and a collaborative mindset.

Qualifications

• Luxury retail, service or hospitality background is a plus.
• Outstanding guest service and professional presentation.
• Strong computer skills and familiarity with SAP preferred.
• Ability to work retail hours including weekends and travel for trainings.

Responsibilities

• Deliver an exceptional welcome to clients and uphold hospitality throughout visits.
• Assist the commercial team with product presentation, sales finalization and CRM tasks.
• Maintain boutique appearance, merchandising and stock flow.
• Support inventory counts, transfers and quality control to prevent stock losses.
• Collaborate with Operations Manager on supply, replenishment and storage.
• Exceed KPIs and contribute to a positive boutique environment.

Skills

Customer service

Analytical skills

Organizational skills

Interpersonal communication

Education

Associate’s or Bachelor’s degree preferred

Tools

SAP

Job description

Role Overview

The Boutique Assistant inspires each client’s journey through exceptional experiences, while achieving or exceeding client expectations. The Boutique Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment. This role will report to the Operations Manager.

Responsibilities

Create exceptional client experiences:

• Deliver an exceptional welcome to the client and ensure outstanding hospitality throughout the visit
• Utilize Maison storytelling and heritage to enhance the client experience
• Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner
• Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
• Assist the commercial team with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
• Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, various report management, execution of client treatments, etc.
• Consistently reach and exceed all KPIs

Optimize the boutique environment:

• Responsible for the general upkeep and appearance of the sales floor
• Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
• Partner with Operations Manager to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
• Partner with Operations Manager to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Assist with special projects as needed

Develop industry and Maison knowledge:

• Develop understanding and knowledge of the Maison and products to convey Buccellati’s heritage and value
• Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business
• Share and collaborate best practices with boutique team members

Be a Maison Ambassador:

• Uphold the Buccellati standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

Qualifications

Education:

• Associate’s or Bachelor’s degree preferred

Industry Experience:

• Previous experience in luxury retail, service or hospitality industry is a plus

Technical Skills & Abilities:

• Excellent computer skills and use of technology
• Previous SAP experience preferred
• Additional language skills are a plus.

Personal Skills:

• Must be available to work retail hours (including weekends), and travel for trainings as needed
• Must be able to stand all day and exhibit psychical strength
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $27 - $30

Salary will be negotiated based on relevant skills and experience.