Assistant Boutique Manager

IWC Schaffhausen; Boston (MA); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Wellness reimbursement

Paid time off

Résumé du poste

Richemont is seeking a Boutique Manager for our Boston flagship to lead daily operations, drive sales and KPI initiatives, and mentor the team to deliver exceptional client experiences. You will partner with the boutique manager on activations, CRM strategies, and performance coaching while maintaining visual standards and stock control.

With at least 5 years in luxury retail, you will navigate a fast-paced environment, build lasting client relationships, and contribute to monthly targets.

Qualifications

• 5 years minimum in luxury retail industry or equivalent.
• Strong communication and inter personal skills.
• Strong customer centric mindset.
• Business driven and very analytical.
• Self managing and team oriented.
• Ability to lead and manage a team.
• Strong skills in client experience and client satisfaction.

Responsabilités

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Connaissances

Luxury retail

Communication

Customer focus

Analytical thinking

Self-management

Team player

Leadership

Client experience

Outgoing personality

Description du poste

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Qualifications

• 5 years minimum in luxury retail industry or equivalent
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $70,000 – $80,000

Salary will be negotiated based on relevant skills and experience.