Boutique Manager - Century City

LVMH Group; Los Angeles (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading luxury goods company is seeking a management-level professional to lead its sales team in Los Angeles. The role involves overseeing boutique operations, fostering a strong client base, and ensuring compliance with luxury retail standards. Ideal candidates will have significant experience in luxury retail management, excellent leadership skills, and the ability to drive business results in a fast-paced environment.

Qualifications

• Management experience in luxury retail is required.
• Creative and results-oriented business driver.
• Inspirational leader with coaching skills.

Responsibilities

• Increase boutique sales and achieve objectives.
• Analyze retail performance and identify business opportunities.
• Conduct team performance reviews and develop team members.

Skills

Management skills

Interpersonal skills

Communication skills

Presentation skills

Leadership

Client-centric mindset

Agility

Job description

• Plays an active role on the sales floor, increasing boutique sales and achieving objectives.
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities, and establishes 360° action plans to address them.
• Stays updated on the watch industry and local market environment.
• Sets individual and collective objectives, monitors performance, and conducts reviews of team members.
• Shadows and supports team members on the floor, provides immediate feedback, and develops them in their current roles.
• Ensures the team’s motivation and cohesion, fostering a positive, inclusive work environment.
• Identifies and hires new team members.
• Ensures outstanding service is provided to all visitors.
• Embodies the Tag Heuer brand values and acts as a passionate Brand Ambassador at events and in the community.
• Maintains grooming, attitudes, and Visual Merchandising standards according to luxury standards and internal guidelines.
• Proactively networks and connects with local influencers.
• Leads the team to develop long-term client relationships.
• Sets and follows clienteling objectives (outreaches, appointments, sales from appointments).
• Ensures quality client data collection and leverages data to personalize client interactions and grow the business.
• Plans and coordinates events aligned with brand strategy, assessing ROI.
• Oversees boutique operations including inventory, cash, security, and store opening/closing procedures.
• Ensures compliance with internal controls.
• Supervises store expenses and maintenance.

Job responsibilities

PROFILE REQUIRED

• Management experience in luxury retail.
• Creative and results-oriented business driver.
• Excellent interpersonal, communication, and presentation skills.
• Inspirational leader capable of coaching and developing a high-performing team.
• Client-centric mindset focused on recruiting and growing the client base.
• Agile manager skilled in multi-tasking in a fast-paced environment.