Retail Store Manager II, La Cienega, #786

Gopuff; Cienega (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading convenience delivery service is seeking a Retail Store Manager to lead their team in Cienega, California. The role entails driving sales through analysis of business trends, managing staff performance, ensuring excellent customer service, and handling operational tasks to maximize store productivity. Candidates should possess 3-5 years of retail management experience and demonstrate strong leadership skills. Join a dynamic team at Gopuff committed to delivering convenience in an unpredictable world.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizer and problem solver.
• Strong interpersonal skills to communicate with confidence.

Responsibilities

• Assumes overall responsibility for the store.
• Creates a welcoming environment for customers.
• Manages payroll budgets and store expenses.

Skills

Financial Acumen

Problem Solving

Relationship Management

Influencing

Planning

Communication

Education

3-5 years experience in retail store management

Job description

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The Store Manager motivates and inspires the team to achieve store productivity goals. They will do this by analyzing business and market trends as well as historical data to create strategies to drive top line sales. They will lead a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees; as well as manage payroll budgets and store controlled expenses to ensure the store's contribution is on target.

Key Roles and Responsibilities:

• Assumes overall responsibility for the store
• Consistently creates a welcoming environment for the customer by greeting and assisting and well as quickly responding to customer inquiries and needs
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Maintains a strong leadership presence in store, while ensuring that all customers receive exceptional service
• Ensures company standards are met for store and associate appearance at all times
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales
• Consistently reviews payroll, ensuring appropriate staff levels at all times
• Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
• Coaches team in the moment, providing consistent and constructive feedback
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Ensures staff is trained and knowledgeable in customer service, merchandise and operations
• Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
• Forecasts/reforecast business, focusing on productivity to meet sales goals
• Enforce all company policies and procedures, including health, safety, and security
• Manages store controlled expenses to budget, identifying opportunities to increase contribution
• Manages and controls shrink
• Regularly communicates with District Manager to discuss strengths, opportunities, and trends in business
• Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Creates customer loyalty and creates relationships within local community
• Ensures all pricing, signage, and displays are correct at all times
• Receives regular vendor deliveries and stock sales floor in a timely manner
• Responsible for monitoring inventory stock levels
  
  

Skills Required:

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
• Relationship Management: Able to build constructive and effective relationships
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Influencing and Negotiation: Can present ideas and directions that lead others to action
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
• Demonstrates strong listening, written and oral communication skills
  
  

Education & Experience:

• 3-5 years experience in retail store management
• Strong verbal and written communications skills
• Must be an excellent organizer and problem solver with strong project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers
  
  

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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