HM Store Manager Westfield Century City

H&M; Los Angeles (CA); On-site; USD 94,000 - 110,000; Full time

Job summary

Join H&M as a Store Manager where you'll elevate the omni customer experience by leading a vibrant team in a dynamic retail environment. This role involves managing store operations, ensuring visual standards, analyzing sales, and fostering an inclusive culture. Enjoy competitive compensation and comprehensive benefits while contributing to a renowned global brand.

Benefits

Employee discount on H&M brands

Comprehensive benefits including health, wellness, and retirement plans

Opportunities for career growth

Inclusive environment encouraging authenticity

Access to community and networking through Colleague Resource Groups

Qualifications

• Strong leader, confident in coaching and development.
• Experienced in retail management and operations.
• Capable of managing numbers and statistics.

Responsibilities

• Manage the total customer experience and store team.
• Ensure high visual standards and analyze sales data.
• Conduct talent and performance management.

Skills

Leadership

Communication

Team Development

Analytical Skills

Job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales data, follow up on results, and create plans to optimize performance and profits.

A Day in the Life

Working at H&M means no two days are the same, but typical responsibilities include:

• Managing the total customer experience, ensuring visual and commercial standards
• Representing the H&M brand positively during customer interactions
• Establishing, analyzing, and following up on sales and budget goals
• Providing personal customer service and guiding customers through fashion stories
• Promoting the Customer Loyalty App and sustainability initiatives
• Scheduling staff according to sales and activity plans
• Ensuring proper routines in fitting rooms and checkout areas
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Keeping up-to-date with fashion trends, styles, brands, and competitors
• Ensuring the team provides product and fashion knowledge during customer interactions
• Understanding the local area, customers, and fashion trends

Team & Development

• Talent and performance management, including recruiting, onboarding, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and skills with the team
• Collaborating with the area and store leadership teams
• Maintaining excellent communication and professionalism
• Planning and scheduling team activities
• Communicating regularly to motivate and inform staff
• Ensuring compliance with procedures, routines, security, and legal requirements
• Participating in onboarding, training, and development programs

Retail Operations & Visual Execution

• Maintaining a clean, tidy, and well-presented store
• Ensuring high-quality visual and product presentation
• Managing stock levels and providing input on allocation
• Overseeing daily opening and closing routines
• Managing the full garment cycle and fitting room routines
• Utilizing in-store tech services and tools effectively
• Maintaining consistent pricing signage according to guidelines
• Keeping BOH areas organized and safe

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, development, and communication
• Experienced in retail management and operations
• Capable of working with numbers and managing statistics

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Access to community and networking through Colleague Resource Groups
• An inclusive environment encouraging authenticity
• Opportunities for career growth within a global community
• Comprehensive benefits including health, wellness, and retirement plans
• Employee discount on H&M brands

Additional Information

Compensation: $94,280 - $109,835 annually

EEOC Code: OFM; Pay Status: Salary, Non-Exempt (Exempt in top volume locations)

This posting highlights key responsibilities and may include additional duties at the company's discretion. The salary range is an estimate and may vary based on qualifications and future adjustments.

We are committed to providing accommodations for applicants with disabilities. Please contact us at https://hm.ethicspoint.com.