Boutique Manager

Richemont; Santa Clara (CA); On-site; USD 115,000 - 130,000; Full time

Job summary

Montblanc Boutique in Santa Clara, CA is seeking a results-driven Boutique Manager to lead the Montblanc brand in a luxury retail setting. Reporting to the Retail Regional Director, you will guide a team of sales associates and deliver exceptional client service.

You will manage budgets and P&L, recruit and develop staff, coach behaviors on the floor and back room, and develop annual business plans to hit sales targets. Leadership, luxury service, and high etiquette are essential.

Qualifications

• 5+ years of retail management experience.
• Affinity for luxury goods; watches and jewelry experience is a strong plus.
• Demonstrated leadership abilities.
• Ability to manage a P&L.
• Strong clienteling and customer service focus.

Responsibilities

• Achieve sales budget and diversification targets.
• Recruit, develop, and retain sales associates.
• Maximize sales potential through coaching on the sales floor and in back room.
• Develop and review sales associate performance goals.
• Create annual business plans.
• Provide the highest levels of customer service to stimulate sales growth.
• P&L management including monitoring and controlling boutique expenses.
• Manage operational execution (Policy and Procedure).
• Ensure Loss Prevention policies are followed.

Skills

Leadership

P&L management

Clienteling

Floor management

Communication

Luxury brand experience

Adaptability

Tools

SAP

CRM systems

Microsoft Office

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Manager

Montblanc | Santa Clara, CA

Reports to: Retail Regional Director

Role Overview

Reporting to the Regional Director, the objective of this role is execute and promote the Montblanc brand.

Responsibilities

• Achieve sales budget and diversification targets
• Recruit, develop, and retain sales associates
• Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room
• Develop and review sales associate performance goals
• Create annual business plans
• Provide the highest levels of customer service to stimulate sales growth
• P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses
• Manage operational execution (Policy and Procedure)
• Ensure Loss Prevention policies and practices are being followed

Qualifications

• At least 5+ years of retail management experience
• Affinity for luxury goods; watches and jewelry experience is a strong plus
• Demonstrated leadership abilities
• Ability to manage a P&L
• Strong clienteling skills
• Strong floor management skills
• Resourceful; problem solver
• Strong communicator
• High level of etiquette - business and social
• Highly customer oriented, results driven, goal oriented
• Ability to work open availability including nights, weekends, and holidays
• Ability to lift up to 20lbs

Computer Skills

• Expert computer skills - Microsoft: Word, Excel, PowerPoint, Outlook
• SAP knowledge preferred
• CRM systems

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115k - $130k

Salary will be negotiated based on relevant skills and experience.