Boutique Manager

gorjana; Los Angeles, California (CA, MO); On-site; USD 60,000 - 85,000; Full time

Job summary

gorjana is seeking a Store Manager for the Abbot Kinney location in Venice Beach. You will lead the store's performance, talent initiatives, operational execution, visual standards, and customer experience.

The role requires coaching, recruiting, onboarding, and developing a high-performing team in a fast-paced retail environment. You will drive sales through clienteling, maintain brand standards, and manage daily operations, including scheduling, inventory, and store openings/closes, while

Qualifications

• Experience in recruiting, onboarding, and developing internal and external talent.
• Strong communicator with collaborative leadership style.
• Capable of coaching through feedback and leading by example.

Responsibilities

• Oversee overall store performance and KPIs.
• Act as brand ambassador, educating customers on brand history and products.
• Develop action plans to improve performance and drive sales.
• Build new and repeat business through clienteling and personalized service.
• Lead daily store operations, scheduling, inventory, and opening/closing duties.
• Maintain adherence to brand visual standards and updates.

Skills

Store leadership

Talent development

Customer service

Operations

Brand ambassador

Clienteling

Recruiting

Onboarding

Communication

Team collaboration

Visual standards

KPI management

Job description

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. This position is located at our Abbot Kinney location in Venice Beach.

Your Day to Day May Include:

• Responsible for overall store performance and KPI’s
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Proven track record in recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback