Boutique Manager

Richemont; Costa Mesa (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Richemont in Costa Mesa seeks a Boutique Manager to lead a luxury retail team, drive sales targets, and ensure exceptional client service. You will train staff, manage scheduling and payroll, and develop VIP relationships while upholding brand standards and security guidelines.

As a strategic entrepreneur, you will collaborate with Retail Director to implement boutique actions, analyze KPIs, and optimize store performance.

Qualifications

• 7–10 years of management experience in luxury retail.
• Strong leadership and customer service skills.
• Excellent communication and analytical abilities.
• Proficiency with MS Office; SAP experience preferred.

Responsibilities

• Strategize retail initiatives to generate revenue and hit sales targets.
• Lead boutique team and ensure proper scheduling and KPI tracking.
• Manage operations including payroll, security, and reporting.
• Develop VIP client relationships and travel with clients as needed.
• Maintain community relationships and partner with mall/center teams.

Skills

Leadership

Customer service

Analytical thinking

Interpersonal skills

MS Office

SAP

Tools

MS Office

SAP

Job description

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT?

The Boutique Manager is the key driver of the Boutique’s retail strategy, motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. The Boutique Manager is an entrepreneur, managing the daily and long-term operations of the boutique and ensuring the culture reflects that of the Maison.

RESPONSIBILITIES

Strategize retail initiatives to generate revenue and hit sales targets:

• Propose and lead all activity that will improve sales to Prospects, Repeat and VIP clients
• Work with Retail Director in the development of the boutique action plans
• Drive the team to reach and exceed sales goals

Manage the Boutique Team:

• Assess the needs of the team
• Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
• Schedule the team to ensure proper coverage, according to needs of the business
• Provide clear KPI’s and helps to guide and motivate the team to reach their goals.
• Ensure that payroll and commissions are completed on time and follow company guidelines.

Manages and Ensures the Proper Operations of the Boutique:

• Supervise the safety and well being of the team, clients and product by following all RNA safety and security guidelines
• Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
• Comply with requests for reporting as required
• Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines

Responsible for Continuous Client Acquisition and Client Development:

• Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
• Maintain VIP relationships and works with corporate to help build and engender these clients
• Develop loyalty by taking the client through our customer journeys
• Work with associates ensuring that they are using the CRM tools at their disposal.
• Travel with clients to events and trips to the manufacture when appropriate
• Ensure that daily/weekly/monthly activations are being completed

Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers:

• Engender good relationships within the community
• Work closely with our Mall or Neighborhood Partners
• Provide feedback regarding competition and an understanding of traffic

WHAT ABOUT YOU?

• 7-10 years of management, especially in the field of luxury retail.
• Exhibits critical thinking skills and is strong in solution oriented.
• Strong leadership & customer service skills.
• Autonomous and with excellent interpersonal skills.
• Flexible mind-set with the ability to embrace changes.
• Excellent analytical, organizational and interpersonal communication skills required.
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team
• Excellent communication skills and other foreign language is highly appreciated.
• Proficiency with MS Office software required, proficiency with SAP preferred.
• Must be available to work retail hours including weekends.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110k-120k

Salary will be determined based on relevant skills and experience.