Boutique Hotel Guest Experience Attendant

kimptonhotelsandrestaurantscareers; Massachusetts; On-site; USD 26,000 - 38,000; Full time

Job summary

Kimpton Hotels & Restaurants is looking for a Hotel Housekeeper to maintain cleanliness and appearance of the property while delivering outstanding service to guests.

You will handle routine cleaning, assist with meeting room setups, restock supplies, respond to guest requests with courtesy, and support other hotel teams as needed. This role requires a friendly, flexible approach and a commitment to hospitality.

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way.
• Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Respond to guest requests in a friendly manner and return lost items with proper documentation to the Housekeeping Department.
• We all wear multiple hats here at Kimpton and may take on additional responsibilities as needed.

Skills

Customer service

Verbal communication

Written communication

Flexible schedule

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants is looking for a Hotel Housekeeper to maintain cleanliness and appearance of the property while delivering outstanding service to guests.

You will handle routine cleaning, assist with meeting room setups, restock supplies, respond to guest requests with courtesy, and support other hotel teams as needed. This role requires a friendly, flexible approach and a commitment to hospitality.