Boutique Hotel Guest Experience Agent

Kessler Collection; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Kessler Collection in Greenville, SC seeks a Guest Service Agent to deliver attentive, courteous service at check-in, during the stay, and at checkout, while supporting room revenue and occupancy goals.

You will greet guests, answer inquiries, manage front desk operations, coordinate with housekeeping and other departments, and maintain a warm, professional demeanor during every interaction. This role requires flexible hours, good computer skills, and the ability to stand for long periods.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Greet and welcome all guests at the Front Desk per standards.
• Maintain PBX console operation and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages to guests/meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests about restaurants, transportation, etc.
• Follow cash handling and credit policies.
• Be aware of rates, packages, and special promotions.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX system

Front Desk software

Job description

Kessler Collection in Greenville, SC seeks a Guest Service Agent to deliver attentive, courteous service at check-in, during the stay, and at checkout, while supporting room revenue and occupancy goals.

You will greet guests, answer inquiries, manage front desk operations, coordinate with housekeeping and other departments, and maintain a warm, professional demeanor during every interaction. This role requires flexible hours, good computer skills, and the ability to stand for long periods.