Boutique General Manager — Lead Growth & Luxury Experience

Leap; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO (blackout periods apply)

Commission eligible

Healthcare benefits (medical, dental,

Flexible time off (paid companyolidays

401(k) and employee discounts

Job summary

Leap seeks a strategic General Manager to lead its boutique, powered by the Leap Platform. This role demands full business ownership, driving profitable growth, exceptional team development, and memorable customer experiences in a premium retail environment.

The leader translates brand strategy into commercial results, fosters a high-performing, customer-focused culture, and inspires the team to exceed sales goals.

Qualifications

• 5+ years of progressive retail leadership experience with full accountability for business performance.
• Strong business acumen to translate brand strategy into commercial results.
• Ability to recruit, coach, and develop high‑performing teams.

Responsibilities

• Own the overall performance of the boutique, driving sales, profitability, and long-term growth.
• Translate objectives into actionable strategies and measure results.
• Lead customer experience initiatives to exceed guest expectations.
• Develop the team through coaching and leadership development.
• Expand brand presence with community partnerships and local activations.
• Oversee operational excellence across merchandising, inventory, and store standards.

Skills

Leadership

Sales leadership

Strategic thinking

People management

Education

Experience in retail leadership (no degree requirement stated)

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap seeks a strategic General Manager to lead its boutique, powered by the Leap Platform. This role demands full business ownership, driving profitable growth, exceptional team development, and memorable customer experiences in a premium retail environment.

The leader translates brand strategy into commercial results, fosters a high-performing, customer-focused culture, and inspires the team to exceed sales goals.