Boutique General Manager: Growth, Service & Brand Leadership

Leap, Inc.; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Bonus Eligible

Healthcare benefits

Flexible PTO

Employee discounts

401(k)

Job summary

Leap, Inc. is seeking a strategic General Manager to lead a flagship boutique within the Leap Platform. You will own commercial results, develop high-performing teams, and deliver elevated in-store experiences while expanding brand presence in the local market.

You will drive sales, loyalty, and operational excellence, partnering with the Leap platform to open new stores and implement market initiatives as needed.

Qualifications

• 5+ years of progressive retail leadership experience.
• Experience leading boutique, specialty, premium or customer-focused retail environments.
• Strong business acumen to analyze performance metrics and drive profitable growth.
• Proven ability to recruit, coach, and develop high-performing teams.
• Excellent leadership, communication, and relationship-building skills.
• Entrepreneurial mindset with the ability to identify opportunities, solve challenges, and lead through change.
• Ensures store reflects brand standards through cleanliness, organization, replenishment, and guest experience.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace is preferred.

Responsibilities

• Own boutique performance across sales, profitability, and long-term growth.
• Translate objectives into actionable strategies and measure results.
• Lead on the sales floor with a service-first culture and personalized engagement.
• Build authentic customer relationships to strengthen loyalty and repeat business.
• Expand brand presence through community partnerships, local events, and activations.
• Lead scheduling, visual merchandising, inventory, payroll, compliance, and operational standards.
• Develop leadership bench by coaching and nurturing internal growth opportunities.

Skills

Leadership

Communication

Relationship-building

Entrepreneurial mindset

Team development

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap, Inc. is seeking a strategic General Manager to lead a flagship boutique within the Leap Platform. You will own commercial results, develop high-performing teams, and deliver elevated in-store experiences while expanding brand presence in the local market.

You will drive sales, loyalty, and operational excellence, partnering with the Leap platform to open new stores and implement market initiatives as needed.