Boutique Front Office Manager — Luxury Hotel Leader

Zyyo LLC.; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Hotel Bourré Bonne, a Curio Collection by Hilton property in Louisville, seeks a seasoned Front Office Manager to oversee Front Desk, Concierge, and Night Audit teams. You will coach staff, ensure flawless guest interactions, and uphold luxury service standards while maintaining daily operations and accountability.

You will drive training, optimize guest satisfaction, and partner with Housekeeping and Engineering to deliver exceptional arrivals and departures.

Qualifications

• Experience in front office management for luxury hotels.
• Proven ability to train teams, manage performance, and resolve guest concerns.
• Strong knowledge of hotel systems; Hilton PEP and Hilton Honors experience preferred.
• Excellent communication, organization, and problem-solving skills.
• Professional, approachable leadership with team-focused mindset.
• Accountability for service standards, accurate billing, and operational follow-through.
• Open availability including mornings, evenings, weekends, holidays, and overnights.

Responsibilities

• Lead daily Front Desk, Concierge, and Night Audit operations.
• Maintain a visible presence in guest-facing areas during peak times.
• Train and coach associates on communication, guest recognition, and service recovery.
• Oversee onboarding and ongoing training for the front office team.
• Lead Hilton Honors huddles for VIPs, elite members, and special requests.
• Ensure accurate guest profiles, room assignments, billing, and shift documentation.
• Address guest concerns with empathy and prompt follow-up.
• Coordinate with Housekeeping/Engineering on room readiness and guest needs.
• Prepare schedules, manage labor, and cover shifts as needed.
• Review guest feedback and implement measurable improvements.

Skills

Front Office Management

Staff Training

Guest Service Resolution

Communication

Leadership

Organization

Problem Solving

Flexibility / Availability

Tools

Hilton PEP

Hilton Honors

PMS / Hotel PMS

Job description

Hotel Bourré Bonne, a Curio Collection by Hilton property in Louisville, seeks a seasoned Front Office Manager to oversee Front Desk, Concierge, and Night Audit teams. You will coach staff, ensure flawless guest interactions, and uphold luxury service standards while maintaining daily operations and accountability.

You will drive training, optimize guest satisfaction, and partner with Housekeeping and Engineering to deliver exceptional arrivals and departures.