Boutique Facilitator

Chanel, Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a passionate Boutique Facilitator to join their team in Soho, New York. In this dynamic role, you will be the face of the brand, delivering exceptional customer service and supporting sales operations. You will thrive in a collaborative environment, building meaningful connections with clients while ensuring smooth boutique operations. This position offers a unique opportunity to grow within a prestigious brand that values diversity and inclusion. If you're eager to learn and contribute to a high-standard service culture, this role is perfect for you.

Benefits

Wellbeing resources

Paid Wellbeing Days

Generous paid time off

401K

Healthcare benefits

Life insurance

Disability benefits

Transit and parking benefits

Qualifications

• Minimum 1 year of related experience in retail or customer service.
• Passion for client experience and brand representation.

Responsibilities

• Deliver exceptional customer service and support sales associates.
• Assist in managing inventory and daily operations.

Skills

Customer Service

Communication Skills

Team Collaboration

Curiosity and Desire to Learn

Education

High School Diploma

Job description

Boutique Facilitator, Soho New York page is loaded

Boutique Facilitator, Soho New York

Apply locations: New York, NY | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: JOBREQ00102402

Boutique Facilitator, Soho New York

At CHANEL, we focus on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are seeking a Boutique Facilitator passionate about providing the highest standards of service. The role involves being well-rounded in all activities within the Boutique, supporting sales associates and operations to maximize client-facing time, and assisting in all areas of the Boutique as needed.

What Impact You Can Create at CHANEL:

• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients and hosting
• Act as the ultimate brand ambassador by providing continuous sales and service support
• Support the Operations team in managing shipments, inventory cycle counts, and daily re-ticketing
• Assist Fashion Advisors with packaging
• Support opening and closing of registers, handling cash and deposits
• Conduct administrative responsibilities such as answering phone calls to resolve client issues promptly and professionally

You Are Energized By:

• Providing the highest standards of service
• Building collaborative partnerships and team relationships
• Fostering a meaningful client experience centered around inclusion and connection
• Having curiosity to continuously learn and grow

What You Will Bring to The Team:

• Ability to thrive in a team environment and collaborate effectively
• Understanding of and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, products, and social and cultural initiatives
• Curiosity and desire to learn and grow professionally within CHANEL

Position Logistics:

• Minimum 1 year of related experience
• Minimum High School Diploma
• Able to lift 15 lbs
• Flexible schedule including late nights, weekends, and some holidays
• In-store presence required for opening/closing, inventory receiving/shipping to support sales and client service

*Chanel, Inc. reserves the right to make changes or exceptions as deemed appropriate.

Compensation:

• Hourly rate range: $24.00 - $27.50. Additional compensation, benefits, and perks may apply.

Benefits and Perks:

• Wellbeing resources, paid Wellbeing Days, Wellbeing fund
• Family and caregiving benefits including parental leave, fertility support, Milk Stork, Care.com Membership
• Generous paid time off including vacation, holidays, sick days, volunteer days
• 401K, healthcare (medical, dental, vision), virtual care, flexible spending accounts, HSA, Employee Assistance Program
• Life insurance, disability benefits, health advocacy, international travel support, transit and parking benefits

Additional Information:

CHANEL values diversity and inclusion, fostering respect, empathy, and dignity. We support Employee Resource Groups, community volunteering, charitable donations, sustainability initiatives, arts and culture support, and leadership development programs.