Boutique Facilitator, Saks New York

CHANEL; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Boutique Facilitator to enhance customer experiences and support boutique operations. In this dynamic role, you'll be the face of the brand, delivering top-notch service while assisting with various tasks to ensure seamless operations. This position offers a unique opportunity to grow within a prestigious environment, where your contributions will directly impact client satisfaction and team success. If you are eager to learn and thrive in a collaborative setting, this is the perfect chance to join a forward-thinking company dedicated to excellence.

Benefits

Generous paid time off

Wellbeing resources

401K and other incentives

Robust healthcare offerings

Family and caregiving benefits

Life insurance

Employee Assistance Program

Qualifications

• Minimum 1 year of related experience in retail or customer service.
• Ability to thrive in a team environment and work collaboratively.

Responsibilities

• Deliver exceptional customer service and support sales associates.
• Assist with inventory management and administrative responsibilities.

Skills

Customer Service

Communication Skills

Team Collaboration

Foreign Language Skills

Education

High School Diploma

Job description

Boutique Facilitator, Saks New York

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Boutique Facilitator, someone passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. They will be crucial to the success of the operations within the Boutique. As a multi-functional, “generalist” support role, the Boutique Facilitator assists the sales associates, and the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

What Impact You Can Create at CHANEL:

• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting.
• Be the ultimate brand ambassador by providing continuous sales and service support.
• Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re-ticketing.
• Assist and support Fashion Advisors with packaging.
• Support opening and closing of registers and assist with handling cash and deposits.
• Effectively conduct administrative responsibilities, i.e., answering phone calls to ensure any client issues are resolved in a prompt and professional manner.

You Are Energized By:

• Providing the highest standards of service.
• Building collaborative partnerships and relationships in a team-focused environment.
• Fostering a meaningful client experience centered around inclusion and connection.
• Your curiosity to continuously learn and grow.

What You Will Bring to The Team:

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics:

• Minimum 1 year of related experience.
• Minimum High School Diploma.
• Able to lift 15 lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays.
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

What skills you will learn:

• Exposure to multiple boutique business functions and categories.
• Growth in additional business and functional areas of the retail business.
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally.
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules.

Compensation:

• The anticipated hourly rate range for this position is $24.13/HR to $27.79/HR. Base salary is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.