Boutique F&B Operations Manager – Austin (Evenings)

Hotel ZaZa; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Hotel ZaZa Austin is seeking an Operations Manager to lead day-to-day hotel outlets, ensuring a seamless guest experience that mirrors our boutique luxury brand. You will drive service standards, train teams across departments, and collaborate with leadership to deliver memorable ZaZa experiences.

The ideal candidate brings 4–5+ years in hotel operations leadership, with a strong F&B background, and a proven ability to manage high guest volumes in a fast-paced environment.

Qualifications

• Minimum 4-5+ years of progressive hotel operations leadership experience.
• Strong background in Food & Beverage operations.
• Proven ability to lead diverse teams and manage high guest volumes.
• Excellent problem-solving and communication skills.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Provide daily oversight in F&B operations to ensure alignment with hotel standards.
• Lead service walk-throughs across public spaces and outlets to verify brand consistency, cleanliness, and readiness.
• Maintain strong visibility on the floor, supporting teams during peak periods to ensure flawless service delivery.
• Champion a guest-first culture, resolving complex service issues and ensuring timely, empathetic follow-up.
• Collaborate with other departments to curate ZaZa-style experiences tailored to hotel and local clientele.
• Ensure consistent communication of service standards, safety practices, and operational expectations.
• Monitor labor, productivity, inventory controls, and cost efficiencies while maintaining high service levels.
• Uphold Hotel ZaZa's unique brand identity through service delivery, guest interaction, and operational aesthetics.
• Ensure compliance with health department standards, safety regulations, and hotel policies.
• Oversee successful execution of special events, activations, and VIP programs reflective of the ZaZa experience.

Skills

Hotel operations leadership

Food & Beverage operations

Team leadership

Guest service excellence

Problem solving

Communication

Job description

Hotel ZaZa Austin is seeking an Operations Manager to lead day-to-day hotel outlets, ensuring a seamless guest experience that mirrors our boutique luxury brand. You will drive service standards, train teams across departments, and collaborate with leadership to deliver memorable ZaZa experiences.

The ideal candidate brings 4–5+ years in hotel operations leadership, with a strong F&B background, and a proven ability to manage high guest volumes in a fast-paced environment.