Boutique Director-Chicago

Richemont Iberia SL; Chicago (IL); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Richemont seeks a Boutique Director to lead the Buccellati Boutique in Chicago, driving sales across all categories while growing the team and ensuring premium service. You will manage staffing, visual merchandising, events, and partnerships to elevate the brand in the market.

Required are 5-7 years of management in luxury retail or hospitality, bachelor’s degree, and strong client relationship skills. Flexibility for evenings and weekends is expected.

Qualifications

• Bachelor's degree in a related field is required.
• 5-7 years of management experience in luxury retail or hospitality.
• Excellent understanding of the luxury client experience.
• Experience in luxury retail or hospitality is a must.
• Fine jewelry experience is a plus.
• Ability to manage several projects concurrently and on time.
• Strong computer skills including SAP, Excel, Word and PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Flexibility to work evenings, weekends and holidays, on and off site as needed.

Responsibilities

• Achieve annual boutique sales goals across all product categories.
• Enhance the boutique image and integrity in the market.
• Initiate events for product launches to boost visibility and net sales.
• Lead staffing, scheduling, and payroll budget adherence.
• Develop Visual Merchandising aligned with brand direction with HQ.
• Develop strategies to improve service, efficiency, and productivity.
• Ensure outstanding client experiences and retain relationships.
• Lead partnerships and events with Senior Leadership to drive traffic and sales.
• Oversee operations including shipping, receiving, inventory, and aftersales.
• Partner with Operations to manage inventories, cycle counts, and stock QC.
• Ensure stock accuracy, minimize losses, and maximize customer service.
• Adhere to policies for funds, security, sales records, and store maintenance.
• Identify talent, define career paths, and promote advancement.

Skills

Luxury client experience

Excellent communication skills

Project management

Flexibility to work evenings & on-site

Education

Bachelor Degree in Related field

Tools

SAP

Excel

Word

PowerPoint

Job description

Role Overview

The Boutique Director is responsible for the successful management and enhancement of the Buccellati Boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable excellence in service.

Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories

• Enhance quality and maintain integrity of the Buccellati image in the boutique's market.

• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.

• Entrerenurial spirit and go getter attitude to build the business in the market.

• Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets

• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.

• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Client Relations

• Ensure that all Clients experience outstanding service at all times

• Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship based experiences.

• Actively developing new and innovative business ideas focusing on Business developing through partnerships. Leveraging relationships for the brand to elevate the experience.

• Prioritize and coordinate events with Senior Leadership team to increase traffic in the Boutique and improve sales

• Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service

Operations

• Along with the Assistant Manager/Operations personnel manage optimal levels of inventories and model stock in coordination.

• Partnering with the Assistant Manager/Operations personnel performing inventories, cycle counts and QC of all product for sale to be in A1 condition.

• Reducing risk of damage to stock and ensuring accurate stock counts with no losses.

• Partner with the Customer Service Department to receive stock in a timely manner.

• Provide the highest levels of customer service to support the growth of sales.

• Adhere to and supervise compliance of established policies and prcedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.

People Management

• Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members.

• Lead team to develop Sales Associates to go above and beyond around client development and individual sales goals.

• Develop store personnel's performance goals and, update management through reporting mechanisms.

• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy. Actively offer feedback, coaching and mentoring for the team on an on going basis.

• Develop product knowledge in coordination with Retail Academy

Qualifications

• Bachelor Degree in Related field required

• 5-7 years Management Experience required

• Excellent understanding of the luxury client experience

• Luxury Retail or Hospitality experience is a must

• Fine Jewelry experience is a plus

• Capacity to manage several projects simultaneously and in a timely manner

• Strong computer skills: SAP, Excel, Word, Power Point

• Excellent written, verbal, and interpersonal communication skills

• Flexibility to work on evenings, weekends and holidays, on and off site as needed

• Ability to spend long periods of time standing, lift 25 lbs

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115,000 - $135,000

Salary will be determined based on relevant skills and experience.