Boutique Assistant (Long-Term Temporary Assignment) - Ala Moana

US04 Richemont North America, Inc.; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

Cartier Ala Moana in Honolulu is seeking a Boutique Assistant to support a tailored client experience, focusing on hospitality excellence and luxury service within the boutique.

You will assist front- and back-of-house teams, help with appointment preparation, client entertainment, product presentation, and sales finalization while maintaining visual standards and boutique operations.

Qualifications

• Previous experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment that enhances the client journey in line with Cartier values.
• Assist the boutique team front‑of‑house and back‑of‑house to facilitate seamless client experiences, including appointment prep, client entertainment, product presentation, and sales finalization.
• Support appointment preparation and assist sales associates with discovery and pre‑appointment browsing.
• Maintain and replenish daily needs for sales and hospitality areas; support stock organization.

Skills

Client service

Hospitality

Interpersonal skills

MS Office

SAP

Languages

Job description

BOUTIQUE ASSISTANT – CARTIER, ALA MOANA

The Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that foster brand loyalty. The role focuses on hospitality excellence, client treatment, and boutique operations within the Cartier luxury environment.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment that enhances the client journey from beginning to end in alignment with Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with activities to facilitate seamless client experiences, focusing on client treatment such as appointment preparation, client entertainment, product presentation, and sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food&beverage service).
• Support appointment preparation and assist sales associates with discovery and pre‑appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Enhance the boutique environment by supporting and maintaining the visual standards of wrap rooms and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support order processes and storage organization.
• Provide high‑level client treatment and personal services, including directions, restaurant reservations, entertainment requests, floral orders, and creation of maps, literature, and other materials.
• Assist with phone duties: answering calls, retrieving messages, setting appointments for phone inquiries.
• Assist clients with quick service requests and personalization services such as strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of the boutique for opening and closing.
• Partner with the Operations Coordinator to manage stock maintenance of non‑sellables.
• Assist with special projects as needed.
• Understand and comply with security and operational procedures.
• Stay current on industry news, competition, and community connections.
• Strive for operational excellence and uphold boutique standards.

Qualifications

• Previous experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Physical Requirements

• Prolonged standing, walking, and frequent bending or kneeling.
• Ability to lift or move up to approximately 45lbs.
• High energy, physical stamina, and the ability to work in fast‑paced environments.
• Ability to climb stairs, work in tight or confined back‑of‑house spaces, and handle glassware safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Personal Skills

• Available to work retail hours, including weekends, and travel for training as needed.
• Ability to work in a fast‑paced, evolving environment.
• Excellent organizational and interpersonal communication skills.
• Strong understanding of client service needs and priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with a "can do" attitude.
• Intellectual curiosity and passion for learning.

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.