Boutique Assistant (Long-Term Temporary Assignment) - Fifth Avenue

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

US04 Richemont North America, Inc. is seeking a Boutique Assistant to enhance client experiences in a luxury environment. The role involves supporting sales associates and maintaining a welcoming atmosphere in the boutique.

Applicants should have previous experience in luxury retail or hospitality, exceptional organizational skills, and the ability to manage multiple tasks. The position offers a comprehensive benefits program and an expected hourly range of $24 to $25, negotiable based on skills.

Qualifications

• Previous experience in luxury retail, service or hospitality is a plus.
• Excellent computer skills and technology use required.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment.
• Assist sales associates with impactful discovery.

Skills

Customer service

Hospitality

Communication

Organizational skills

Tools

MS Office

SAP

Job description

About the Company

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Role Overview

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that aligns with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. The objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values
• Assist the boutique team front‑of‑house and back‑of‑house with activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• Assist sales associates to set the stage with impactful discovery and pre‑appointment browsing
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed
• Enhance the boutique environment by supporting and maintaining the visual standards of wrap rooms and organisation of Client Services areas
• Maintain and replenish daily needs for sales and hospitality areas; support the order process and optimal storage organisation
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature and other materials as needed
• Assist with phone duties, supporting incoming calls, retrieval of messages and appointment setting for phone inquiries
• Assist clients with quick service requests and personalization services such as complimentary strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed
• Partner with the Operations Coordinator to manage the stock maintenance of non‑sellables as needed
• Assist with special projects as needed

Qualifications

• Previous experience, especially in luxury retail, service or hospitality industry, is a plus
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred

Physical Requirements

• Must be capable of prolonged standing, walking and frequent bending or kneeling
• Typical lifting/moving up to approximately 45 lbs
• High energy, physical stamina and ability to work in fast‑paced environments are essential
• Comfortable working in tight or confined back‑of‑house spaces where storage and service areas may be compact
• Ability to safely handle and work with glassware during hosting and service operations
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Requirements

• Must be available to work retail hours, including weekends, and travel for training as needed
• Ability to work in a fast‑paced, evolving environment
• Excellent organisational and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

Benefits

We offer a comprehensive benefits program to support employees and their loved ones. Core benefits include medical, dental, and vision programs.

Compensation

Expected Hourly Range: $24 to $25 (Overtime eligible). Salaries will be negotiated based on relevant skills and experience.

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer