Part-Time Boutique Assistant (Long-Term Temporary Assignment) - Hudson Yards

US04 Richemont North America, Inc.; New York (NY); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

US04 Richemont North America, Inc. is seeking a Boutique Assistant at Cartier in Hudson Yards, New York. The role emphasizes building extraordinary client experiences and supporting the boutique team in delivering exceptional service. Ideal candidates have experience in luxury retail and excellent interpersonal skills.

The Boutique Assistant will be responsible for promoting a welcoming environment, managing client needs, and upholding Cartier standards. The position offers competitive compensation and a comprehensive benefits program.

Qualifications

• Previous experience in luxury retail, service, or hospitality industry preferred.
• Excellent computer skills; MS Office required, SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment.
• Assist the boutique team with activities to facilitate seamless client experiences.
• Support appointment booking tool (RDV) and queue management.
• Provide highest-level client treatment and personal services.

Skills

Previous experience in luxury retail

Excellent computer skills; MS Office

Additional language skills

Tools

SAP

Job description

BOUTIQUE ASSISTANT – CARTIER, HUDSON YARDS

Role Overview: The Boutique Assistant supports the execution of the client experience strategy, ensuring seamless and memorable experiences that foster brand loyalty.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey in alignment with Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service).
• Support the boutique’s appointment booking tool (RDV) and queue management.
• Enhance the boutique environment by supporting and maintaining visual standards of wrap rooms and Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support order process, and ensure optimal storage organization.
• Provide highest‑level client treatment and personal services such as directions, restaurant reservations, entertainment requests, floral orders, and creation of maps or literature.
• Assist with telephone duties, including incoming calls, message retrieval, and appointment setting.
• Help clients with quick service requests and personalization services such as strap changes, watch sizing, steam cleaning, cord changes, engraving, and embossing.
• Participate in daily set‑up and breakdown of the boutique for opening and closing as needed.
• Partner with the Operations Coordinator to manage stock maintenance of non‑sellables.
• Assist with special projects as required.
• Understand and comply with security and operational procedures and stay informed on industry news and local/global competition.
• Uphold Cartier standards, maintain a professional appearance, and contribute to a positive boutique environment through collaboration both in person and via telephone.

Qualifications

• Previous experience in luxury retail, service, or hospitality industry preferred.
• Excellent computer skills; MS Office required, SAP knowledge preferred.
• Additional language skills are a plus.

Physical Requirements

Must be capable of prolonged standing, walking, bending, kneeling, and lifting/moving up to approximately 45 lbs. High energy, physical stamina, and the ability to work in fast‑paced environments are essential. Reasonable accommodations may be made for disabilities.

Additional Requirements

• Ability to frequently climb stairs between areas and work in multi‑level locations.
• Comfortable working in tight or confined back‑of‑house spaces.
• Safe handling of glassware during hosting and service operations.

Personal Skills

• Availability to work retail hours, including weekends, and travel for training.
• Strong organizational, interpersonal communication, and multitasking abilities.
• Strong understanding of client service needs and priorities.
• Meticulous attention to detail and ability to handle multiple tasks simultaneously.
• Collaborative approach with a “can‑do” attitude.
• Intellectual curiosity and passion for learning.

Benefits

Comprehensive benefits program includes medical, dental, and vision coverage.

Compensation

Expected Hourly Range: $23 to $24 (Overtime eligible). Salary negotiated based on relevant skills and experience. This position is pay‑rolled through a third party.

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.