Boutique Assistant (Long-Term Temporary Assignment) - Aventura

US04 Richemont North America, Inc.; Town of Florida (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Comprehensive benefits program

Job summary

US04 Richemont North America, Inc. in New York seeks a Boutique Assistant to support the client experience strategy in the boutique. The role involves building extraordinary client experiences, managing appointments, and maintaining visual standards.

Candidates should have luxury retail experience, excellent MS Office skills, and a collaborative attitude. Benefits include medical, dental, and vision programs, with a focus on creating memorable client experiences.

Qualifications

• Previous experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills, specifically MS Office; SAP knowledge is preferred.
• Additional language skills are a plus.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment.
• Assist with appointment preparation and client entertainment.
• Manage boutique traffic and appointments.
• Maintain visual standards of the boutique.
• Provide personal services for clients.
• Assist clients with quick service and personalization requests.
• Participate in daily boutique set-up and break‑down.
• Uphold Cartier standards and project a professional image.

Skills

Luxury retail experience

Computer skills (MS Office)

Interpersonal communication skills

Tools

SAP

Job description

Role Overview

The Boutique Assistant will support the execution of the client experience strategy in boutique, ensuring seamless and memorable experiences that foster brand loyalty. The role supports both front‑of‑house and back‑of‑house operations, collaborating with boutique management and sales associates to deliver exceptional client service.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end.
• Assist the boutique team front‑of‑house and back‑of‑house with activities that facilitate seamless client experiences, such as appointment preparation, client entertainment, product presentation, sales finalization, food and beverage service, and gift wrapping.
• Support sales associates in setting the stage with impactful discovery and pre‑appointment browsing.
• Manage boutique traffic and the appointment booking tool (RDV), including queue oversight.
• Enhance the boutique environment by maintaining visual standards of wrap rooms and client services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process, and organize storage.
• Provide personal services for clients at the highest level, including directions, restaurant reservations, entertainment requests, floral orders, and preparation of maps and literature.
• Handle phone duties, including incoming calls, message retrieval, and appointment setting for phone inquiries.
• Assist clients with quick service and personalization requests such as strap changes, watch sizing, steam cleaning, strap changes, engraving, and embossing.
• Participate in daily boutique set‑up and break‑down for opening and closing as needed.
• Partner with the Operations Coordinator to manage stock maintenance of non‑sell‑ables.
• Assist with special projects as required.
• Understand and comply with security and operational procedures, and stay current on industry news, competition, and community connections.
• Uphold Cartier standards, projecting an approachable and professional image in appearance, manner, and demeanor.

Qualifications

• Previous experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills, specifically MS Office; SAP knowledge is preferred.
• Additional language skills are a plus.

Physical Requirements

• Capable of prolonged standing, walking, and frequent bending or kneeling.
• Ability to lift or move up to approximately 45 lbs.
• High energy and physical stamina for fast‑paced environments.
• Ability to climb stairs between areas and work in tight or confined spaces.
• Safe handling and use of glassware during hosting and service operations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Requirements

• Must be available to work retail hours, including weekends, and travel for training as needed.
• Ability to work in a fast‑paced, evolving environment.
• Excellent organizational and interpersonal communication skills.
• Strong understanding of client service needs and priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously with accuracy.
• Collaborative approach with a "can do" attitude.
• Intellectual curiosity and passion for learning.

Benefits

• Medical, dental, and vision programs.
• Comprehensive benefits program supporting employees and their loved ones.