Boutique Assistant - Boston

JP04 Richemont Japan LLC; Boston (MA); Sur place; USD 37 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Wellness reimbursement

Volunteer days

Résumé du poste

Van Cleef & Arpels in the United States seeks an organized, customer-focused associate to support daily boutique operations and deliver an exceptional client experience. You will assist Sales Associates, manage daily replenishment, and help with reception duties while upholding the Service Charter in a luxury, fast-paced environment.

The ideal candidate holds a Bachelor’s degree with 2+ years in luxury retail, strong multitasking skills, and familiarity with SAP.

Qualifications

• Bachelor’s degree or equivalent with at least two years in a fast-paced luxury environment preferred.
• Excellent communication and verbal abilities to interact with customers and colleagues.

Responsabilités

• Handle daily replenishment of selling floor supplies to ensure smooth operations.
• Participate in open/close setup and breakdowns of the boutique.
• Backfill POS stations and desks and maintain backstock.
• Greet clients and assist with Reception duties.
• Maintain professional demeanor and align with Service Charter.
• Support Sales Associates and daily boutique maintenance and operations.

Connaissances

Organizational skills

Multitasking

Verbal communication

Customer service

Formation

Bachelor's degree

Outils

SAP

Description du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• - Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• - Participate to set up and breakdowns at opening and closing of the boutique
• - Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• - Accurately backfill POS stations and desks
• - Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• - Responsible for greeting clients and assisting with Reception duties
• - Respect all protocols defined by Management and Corporate regarding the client experience
• - Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary: $27 - $30/hr