Boutique Assistant

Solomon Page; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Commuter benefits

Job summary

Solomon Page is seeking a Boutique Assistant for a top luxury jeweler in New York, NY. The Receptionist will be the first point of contact, delivering a premium luxury experience with outstanding customer service and brand passion during every interaction.

Responsibilities include greeting clients, responding to inquiries via email and chat, and assisting with reception duties, while backing up POS and coordinating with management to maintain proper merchandise conditions.

Qualifications

• Bachelor's degree preferred in fashion, retail or related field; or one year in retail/contact center/customer service.

Responsibilities

• Greet clients warmly and direct them to the appropriate person within the boutique.
• Handle inbound calls and provide written responses to customer inquiries via email and chat.
• Maintain POS accuracy and assist in backfilling desks and stations.
• Support management and boutique staff to keep merchandise in proper condition.
• Provide exceptional customer service and convey passion for the brand during every interaction.

Skills

Outstanding communication

Customer service

Multilingual a plus

Education

Bachelor's degree preferred in Fashion/Retail or related field

Tools

Microsoft Office

Job description

We are looking for a Boutique Assistant for a top luxury jeweler at their New York, New York Location! The Receptionist plays an important part in the clients first impression of the Maison and is the first point of contact. This role will assist in delivering the luxury experience, providing outstanding customer service and conveying passion for the brand during every interaction.

• Pay rate: $30.00-$32.00/hr based on experience

Responsibilities

• The ideal Receptionist candidate will have outstanding communication and customer service skills.
• The individual will be charismatic, who enjoys working in a professional luxury jewelry and watch retail environment who is career focused.
• This person is required to greet customers in a timely, professional and engaging manner, direct everyone who enters the boutique to the appropriate person and handle inbound calls.
• The role will be to provide written responses to customers inquiries via Email and Chat and handle a wide variety of customer inquiries, such as hours of operations and questions about the repair process.
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience

Required Qualifications

• Bachelors degree is preferred, in a Fashion, Retail or related field and/or one year working in retail/contact center/customer service environment.
• Knowledge and enthusiasm for luxury fashion/retail.
• Proficiency with Microsoft Office.
• Ability to speak multiple languages is a plus.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.