Bourbon Steak Restaurant General Manager

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical & dental benefits

Job summary

Fairmont Scottsdale Princess seeks a Bourbon Steak Restaurant General Manager to lead a high-end F&B operation, delivering outstanding service and driving revenue through strategic promotions and guest satisfaction. You will mentor teams, recruit and train staff, and collaborate with management to uphold luxury standards.

The role requires extensive F&B GM experience, strong knowledge of wine and bar programs, and the ability to manage budgets and SOPs in a fast-paced luxury hotel setting.

Qualifications

• Previous Food & Beverage GM experience in a leadership role required, 2-3 years as restaurant GM preferred.
• Strong Food, spirit, wine & beer knowledge.
• Understanding of luxury service standards, steps of service & luxury benchmarks.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline preferred.
• Strong interpersonal and problem solving abilities.
• High integrity and work ethics.
• Ability to work well under pressure in a fast-paced environment.
• Ability to manage wine program and provide oversight and direction to sommelier team.
• Ability to manage, cocktail and bar program and manager Lead Bartender and team.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed.
• Handle guest concerns and react quickly and professionally.
• To assist in the recruitment and training of F&B Colleagues.
• Balance operational, administrative and Colleague needs.
• Conduct regularly scheduled departmental meetings.
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Have full knowledge of all Outlet menus.
• Manage the departmental budget.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

F&B GM experience

Wine & beer knowledge

Luxury service standards

MS Windows

Related degree

Interpersonal skills

Problem solving

Work under pressure

Wine program oversight

Bar program management

Education

Related degree (university/college)

Job description

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role. The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all - except for you!

What's In It For You

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

At Fairmont Scottsdale Princess, exceptional service and flavors are the hallmarks of every dining experience. As a Bourbon Steak Restaurant General Manager, your leadership and passion will ensure outstanding operating results through exciting promotional programs, an engaged team and consistent guest satisfaction. This individual will inspire, grow and develop colleagues in addition to potential leaders. Provide support to F&B management team as well as all other duties required for the efficient operation.

• Consistently offer professional, friendly and engaging service
• Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in the recruitment and training of F&B Colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food & Beverage GM experience in a leadership role required, 2-3 years as restaurant GM preferred.
• Strong Food, spirit, wine & beer knowledge
• Understanding of luxury service standards, steps of service & luxury benchmarks
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• High integrity and work ethics
• Ability to work well under pressure in a fast-paced environment
• Ability to manage wine program and provide oversight and direction to sommelier team.
• Ability to manage, cocktail and bar program and manager Lead Bartender and team
• Understanding of Service vs. Hospitality
• Entrepreneurial mind set and drive to push Bourbon Steak activations and initiatives

Additional Information

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS