BottleDrop Customer Service Associate - Tigard

Oregon Beverage Recycling Cooperative; Tigard (OR); On-site; USD 20,000 - 29,000; Full time

Job summary

Oregon Beverage Recycling Cooperative is seeking a Customer Service Associate in Tigard, OR. This role focuses on delivering friendly, professional service while keeping the BottleDrop Redemption Center clean and organized. You will assist customers, explain Oregon’s Bottle Bill, and help with kiosks and payment slips.

Strong communication abilities and teamwork are essential. The position requires the ability to lift, stand, and operate cleaning and pallet equipment in a fast-paced retail

Qualifications

• Must have a high school diploma or GED.
• Customer service and/or cash handling experience is preferred.
• Experience in a fast-paced retail environment is preferred.

Responsibilities

• Maintain the appearance of the facility inside and outside.
• Educate customers about Oregon’s Bottle Bill and the BottleDrop system.
• Assist customers with kiosks, receipts, bags, and reverse vending machines.
• Enforce daily limits in a professional manner.
• Safely operate and troubleshoot center equipment.
• Follow OSHA safety standards and OBRC policies.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Teamwork

Pallet jack operation

Floor scrubber operation

Punctuality

Education

High School diploma or GED

Tools

Pallet jack

Floor scrubber

Job description

Job Details

Job Location: Tigard RC 715 - Tigard, OR 97224, Position Type: Full Time, Salary Range: $17.94 Hourly, Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary

Responsible for delivering superior customer service in a friendly, professional and considerate manner. Maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards.

Primary Duties & Responsibilities

• Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms.
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system.
• Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs).
• Enforce daily limits in a professional and considerate manner.
• Efficiently and accurately complete all data entry requirements and the processing of beverage containers.
• Safely operate, maintain and troubleshoot equipment and Redemption Center tools.
• Escalate repair issues when necessary.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
• Other job duties as assigned.

Education/Experience

• High School diploma or GED required.
• Customer service and/or cash handling experience are preferred.
• Experience in a fast-paced retail environment is preferred.

Requirements – Skills, Job Knowledge & Abilities

• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
• Ability to work well in a team environment.
• Ability to operate manual/electric pallet jacks after training/certification.
• Ability to operate powered floor scrubber after training/certification.
• Ability to communicate effectively and provide a positive experience for our customers.
• Reliable with punctual attendance.

Supervisory Responsibility

None

Travel

None

Working Conditions/Physical Requirements

• Work outdoors in various temperatures/conditions.
• Exposure to industrial equipment with moving mechanical parts.
• Occasional exposure to odors of empty beverage containers.
• Noise levels in designated areas of the redemption center require the use of approved hearing protection.
• Must be able to frequently lift/carry up to 30lbs.
• Must be able to occasionally lift/carry up to 50 lbs.
• Push/pull 50+ lbs. frequently (wheeled bag racks).
• Talking and hearing is frequently required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand and walk.
• Must be able to bend/stoop/crouch/squat.
• Must be able to use arms/wrists/hands/grasp.
• Must be able to occasionally climb and balance.