BottleDrop Center Supervisor - Hillsboro

Paycom - ATS; Hillsboro (OR); On-site; USD 49,000 - 54,000; Full time

Job summary

BottleDrop Center Supervisor role in Hillsboro, OR is responsible for daily operations and leading a team to meet business and safety requirements. The position emphasizes customer service, cash handling, and equipment maintenance in a fast-paced environment.

The supervisor will manage schedules, conduct onboarding, and educate customers about the Bottle Bill. Candidates should have strong communication skills and the ability to adapt to changing priorities on site.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of supervisory/management experience, preferably in a retail or production environment.
• BottleDrop experience preferred but not required.

Responsibilities

• Oversee day-to-day operations at assigned BottleDrop Redemption Center.
• Supervise team members to complete daily work, maintain standards, and follow policies.
• Lead a safe environment for all associates and ensure OSHA and OBRC compliance.
• Open and/or close the BottleDrop Redemption Center.
• Assist with hiring, onboarding, and training of employees.
• Educate customers about Oregon’s Bottle Bill and BottleDrop system.
• Troubleshoot and maintain equipment (RVMs, pay stations, printers) and coordinate materials.
• Ensure cash handling accuracy and reconcile daily cash.

Skills

Cash handling

Customer service

Verbal & written communication

Project management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details: Job Location: Hillsboro RC 729 - Hillsboro, OR 97123, Position Type: Full Time, Salary Range: $23.92, Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary

The BottleDrop Center Supervisor is responsible for overseeing daily operations of assigned BottleDrop Redemption Center. The ideal candidate will act in a positive, professional manner while supervising a team of employees to meet business and safety demands. Additional responsibilities include customer service, cash handling, maintaining equipment, loading and unloading trailers, efficient processing of materials and maintaining cleanliness of facility.

Primary Duties & Responsibilities

• Oversee day-to-day operations at assigned BottleDrop Redemption Center
• Supervise (all team members) to complete daily work assignments, maintain company standards, and follow company policies and procedures
• Lead team members in providing a positive and safe environment for all associates
• Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
• Responsible for opening and/or closing the BottleDrop Redemption Center
• Assist with the hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training
• Write and distribute team schedule
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system
• Troubleshoot and maintain equipment, including pre-sorts, reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers
• Ensure accuracy of cash handling and reconciliation
• Approve timecards within electronic timekeeping system
• Escalate repair issues when necessary
• Coordinate incoming and outgoing material and trailers
• Maintain supply inventory and submit monthly supply orders
• Communicate with other departments within OBRC as needed
• Perform the functions of (all team members)

Other job duties as assigned

Education/Experience

• High school diploma or equivalent education is required
• Minimum 2 years supervisory/management experience required, preferably in a retail or production environment
• BottleDrop Experience preferred but not required

Requirements – Skills, Job Knowledge & Abilities

• Cash handling experience required
• Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
• Demonstrated ability to successfully prioritize and manage multiple projects, adhere to deadlines, handle frequent changes effectively and professionally, follow through on issues in a timely manner, and give excellent attention to detail with a high level of accuracy
• Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel

Supervisory Responsibility

This position has direct supervisor responsibility

Travel

None

Working Conditions/Physical Requirements

• Work indoors and outdoors as needed in various temperatures/conditions.
• Exposure to industrial equipment with moving mechanical parts, vibration, sharp objects and cleaning products.
• Occasional exposure to odors of empty beverage containers.
• Noise levels in designated areas require the use of approved hearing protection.
• Must be able to frequently lift/carry up to 30lbs.
• Must be able to occasionally lift/carry up to 50 lbs.
• Push/pull 50+ lbs. frequently (wheeled bag racks).
• Talking and hearing is frequently required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand and walk.
• Must be able to bend/stoop/crouch/squat.
• Must be able to use arms/wrists/hands/grasp.
• Must be able to occasionally climb and balance.