BottleDrop Customer Service Associate 2 - Bend

Oregon Beverage Recycling Cooperative; Bend (OR); On-site; USD 37,000 - 50,000; Full time

Job summary

BottleDrop Redemption Center in Bend, OR is hiring a Supervisor to deliver superior customer service and support the on-site management. You will act as Person-in-Charge when the Supervisor is away, oversee team members, handle cash, and ensure safety procedures are followed.

The role requires 1+ years of supervisory retail experience, strong communication skills, and ability to operate standard front-of-house equipment. OSHA safety standards apply, and flexibility is needed for shifts.

Qualifications

• High school diploma or GED required.
• 1+ years’ supervisory experience in retail with cash handling experience.
• Familiarity with OBRC Employee Handbook and BottleDrop Policy and Procedures.
• Ability to communicate professionally with team, management, customers and internal departments.

Responsibilities

• Deliver superior customer service at BottleDrop Redemption Center in a friendly, professional manner.
• Support the Supervisor and management to ensure a safe, positive work environment.
• Cash handling and daily transaction accuracy.
• Act as Person-in-Charge when Supervisor is not on site.
• Train and oversee BottleDrop Team Members; assist with equipment operation and maintenance.

Skills

Communication

Multi-tasking

Customer service

Cash handling

Safety awareness

Team supervision

Pallet jack operation

OSHA/REQUIREMENTS

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Our VisionA world where no resource is wasted.Our MissionTo ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.Our ValuesWe are loyal, resilient, trustworthy, creative, competent, and engaged.SummaryResponsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. Act as the Person-in-Charge if the Supervisor is not on site.Primary Duties & ResponsibilitiesSupport the BottleDrop Supervisor and management to ensure a safe and positive work environment.Cash handling.Consistently demonstrate following company policies as outlined in handbooks and training materials.Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.Complete Injury Reporting Protocols as needed.Assist in training and oversight of BottleDrop Team Members.Operate, troubleshoot and maintain all Front of House equipment.Escalate equipment repair and/or IT issues when necessary.Perform the functions of a Retail Lead as needed.Perform the functions of a BottleDrop Team Member as needed.Track and report daily activities of Redemption Center by using proper forms and procedures.Adhere to OSHA Safety Standards and OBRC policies.Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.Other job duties as assigned.Education/ExperienceHigh school diploma or GED education required.1+ years’ supervisory experience, preferably in the retail industry with cash handling required.Requirements – Skills, Job Knowledge & AbilitiesBe familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures.Ability to effectively and professionally communicate with team, management, customers and internal departments of OBRC.Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.Ability to prioritize and multi-task.Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel.Ability to operate manual/electric pallet jacks after training/certification.Ability to operate powered floor scrubber after training/certification.Ability to work a flexible schedule to accommodate business needs.Supervisory ResponsibilityNoneTravelNoneWorking Conditions/Physical RequirementsWork outdoors in various temperatures/conditions.Exposure to industrial equipment with moving mechanical parts.Occasional exposure to odors of empty beverage containers.Noise levels in designated areas of the redemption center require the use of approved hearing protection.Must be able to frequently lift/carry up to 30lbs.Must be able to occasionally lift/carry up to 50 lbs.Push/pull 50+ lbs. frequently (wheeled bag racks).Talking and hearing is frequently required.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Must be able to stand and walk.Must be able to bend/stoop/crouch/squat.Must be able to use arms/wrists/hands/grasp.Must be able to occasionally climb and balance.