Back of House (BOH) Support Engineer - Crunchtime

Ampcus, Inc; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Ampcus Inc. is seeking a Back of House (BOH) Support Engineer with hands-on Crunchtime production support experience in a restaurant tech environment. You will provide L2/L3 assistance for Crunchtime modules, inventory, labor, and reporting, while coordinating with POS integrations and operations teams.

The role emphasizes incident management, RCA, data validation, and production troubleshooting across enterprise restaurant platforms. Hybrid work in Atlanta, GA is available.

Qualifications

• Hands-on Crunchtime production support in a live environment.
• 5+ years in QSR or restaurant technology production support.
• Strong knowledge of Crunchtime Inventory, Labor, Operations, and Reporting.
• Experience supporting POS systems and restaurant technology integrations.
• Strong incident management, troubleshooting, and root cause analysis capabilities.
• Experience with ServiceNow or a similar ITSM platform.
• Working knowledge of SQL for data validation and troubleshooting.

Responsibilities

• Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
• Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
• Perform root cause analysis (RCA) and implement permanent solutions for recurring incidents.
• Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
• Monitor application health, review system logs, and proactively identify potential operational issues.
• Collaborate with restaurant operations teams, vendors, engineering teams, and other stakeholders to resolve critical incidents.
• Support software deployments, application upgrades, UAT activities, and production releases.
• Manage incidents, service requests, and problem tickets while meeting established SLA requirements.
• Troubleshoot restaurant technology hardware, including printers, tablets, controllers, and networking components.
• Use SQL, application logs, and diagnostic tools to investigate data and application issues.
• Document troubleshooting procedures, known issues, resolutions, and operational processes.

Skills

Crunchtime

Production support

POS integrations

SQL

Incident management

Root cause analysis

ITSM

Data validation

Tools

Wireshark

PuTTY

Power BI

Tableau

Windows administration

Network troubleshooting

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Back of House (BOH) Support Engineer - Crunchtime

Location(s)

Atlanta, GA (Hybrid)

Job Summary

We are seeking an experienced Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime applications in an enterprise restaurant environment. This role will provide L2/L3 production support for restaurant technology platforms, with a strong focus on Crunchtime, POS integrations, inventory and labor management, reporting, incident management, and application troubleshooting.

Key Responsibilities

• Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
• Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
• Perform root cause analysis (RCA) and implement permanent solutions for recurring incidents.
• Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
• Monitor application health, review system logs, and proactively identify potential operational issues.
• Collaborate with restaurant operations teams, vendors, engineering teams, and other stakeholders to resolve critical incidents.
• Support software deployments, application upgrades, UAT activities, and production releases.
• Manage incidents, service requests, and problem tickets while meeting established SLA requirements.
• Troubleshoot restaurant technology hardware, including printers, tablets, controllers, and networking components.
• Use SQL, application logs, and diagnostic tools to investigate data and application issues.
• Document troubleshooting procedures, known issues, resolutions, and operational processes.

Required Qualifications

• Mandatory hands-on experience supporting Crunchtime applications in a production environment.
• 5+ years of experience in QSR, restaurant technology, or related production support environments.
• Strong knowledge of Crunchtime Inventory Management, Labor Management, Restaurant Operations, and Reporting.
• Experience supporting POS systems and restaurant technology integrations.
• Strong incident management, troubleshooting, and root cause analysis capabilities.
• Experience with ServiceNow or a similar ITSM platform.
• Working knowledge of SQL for data validation and troubleshooting.
• Experience with application log analysis, network diagnostics, and production support.
• Strong communication, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Experience supporting large-scale QSR or enterprise restaurant environments.
• Knowledge of Wireshark, PuTTY, Windows administration, and network troubleshooting.
• Experience supporting Android and iOS devices.
• Exposure to Power BI, Tableau, or other restaurant reporting platforms.
• Experience working with restaurant POS, BOH, inventory, labor, and operational technology ecosystems.

Important Requirement

• Candidates must have hands-on Crunchtime production support experience. Candidates without direct Crunchtime experience will not be considered.
• Experience: 5+ Years
• Industry: QSR / Restaurant Technology

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.