Booth Administrator FT

Vallarta Supermarkets; Duarte (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Life insurance

401(k) retirement plan

Paid vacation

Legal services access

Holiday premium pay

Savings marketplace & credit union

Job summary

Vallarta Supermarkets in Duarte, California, is seeking a proactive Booth Administrator to oversee front-end operations and customer service booths.

You will supervise booth team members, ensure accurate cash handling and transactions, and maintain compliance with Vallarta policies and BSA guidelines. This role offers opportunities to train staff and support a fast-paced, customer-focused environment.

Qualifications

• At least 6 months of experience in Vallarta's customer service booth.
• Must be legally authorized to work in the U.S.
• Must speak, read, write, and understand English.
• Able to perform math calculations accurately and handle cash transactions.

Responsibilities

• Smile and greet customers and team members while delivering extraordinary service.
• Lead and supervise booth team members, providing training, scheduling, and evaluations.
• Oversee lottery sales, money orders, wire transfers, and check cashing with accuracy and compliance.
• Act as the compliance officer, ensuring adherence to the Bank Secrecy Act (BSA).
• Manage booth cash flow, daily safe balance, and bank deposits.
• Review and process invoices, coupons, and prior day booth transactions for accuracy.
• Answer incoming calls professionally and resolve customer issues.
• Maintain booth cleanliness, organization, and a welcoming environment.
• Support annual evaluations, team scheduling, and performance management.

Skills

Customer service

Cash handling

Math skills

Basic computer skills

English proficiency

Tools

Outlook

Excel

Word

Job description

Career Opportunities with Vallarta Supermarkets

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At Vallarta Supermarkets, we're more than just a grocery store, we're a vibrant part of the communities we serve. We're seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you're passionate about fresh, quality baked goods and love making people smile, we'd love to meet you!

About the Role

The Booth Administrator plays a critical role in ensuring smooth and efficient front-end operations by overseeing customer service booths, financial services, and compliance with Vallarta policies. This role supervises team members, ensures accurate handling of customer transactions, and supports extraordinary service at the booth.

What You’ll Do

• Smile and greet customers and team members while delivering extraordinary service.
• Model Vallarta's Core Values: customer service, commitment, integrity, respect, humility, and teamwork.
• Lead and supervise booth team members, providing training, scheduling, and evaluations.
• Oversee lottery sales, money orders, wire transfers, and check cashing with accuracy and compliance.
• Act as the compliance officer, ensuring adherence to the Bank Secrecy Act (BSA).
• Complete and review Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR).
• Manage booth cash flow, daily safe balance, and bank deposits.
• Review and process invoices, coupons, and prior day booth transactions for accuracy.
• Answer incoming calls professionally and resolve customer issues.
• Maintain booth cleanliness, organization, and a welcoming environment.
• Ensure safety standards are followed and report unsafe acts or conditions.
• Support annual evaluations, team scheduling, and performance management.
• Foster respectful, professional communication with customers and team members.
• Perform additional duties as assigned.

Physical Requirements

• Stand and walk constantly (6-8+ hours/day).
• Frequent bending (neck/waist), squatting, twisting, and reaching above/below shoulders.
• Frequent hand use for grasping, pushing/pulling, and fine manipulation.
• Lift and carry up to 10 lbs. frequently and up to 25 lbs. occasionally.
• Heaviest item required to carry: 20 lbs., up to 4 feet.
• No driving, heavy machinery, uneven ground, or exposure to dust, fumes, or extreme temperatures required.

What We’re Looking For

• Friendly, courteous personality with strong customer service skills.
• Knowledge of booth services and prior cash handling experience.
• Ability to perform math calculations accurately.
• Basic computer skills (Outlook, Excel, Word).
• Must be able to speak, read, write, and understand English.
• At least 6 months of experience in Vallarta's customer service booth.
• Responsible, professional, and positive attitude.
• Willingness to transfer to other store locations within a reasonable commute.
• Must be legally authorized to work in the U.S.
• Fast-paced customer service booth setting with direct customer interaction.
• Focus on compliance, accuracy, and efficiency.
• Collaborative, team-focused workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Full-Time Team Members

• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.
• Premium pay for holidays.
• Savings marketplace & credit union membership.
• Recognition programs (birthdays, years of service, spirit days, etc.).

At Vallarta Supermarkets, we believe our culture drives execution. If you're dependable, motivated, and excited to grow in customer service leadership,

Explore Exciting Job Opportunities

We offer positions to match your lifestyle and career goals. Whether you're seeking part-time or full-time, Vallarta Supermarkets provides a dynamic and rewarding workplace with?real opportunities for growth.