Booth Administrator

Vallarta Supermarkets; Duarte (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Vallarta Supermarkets in Duarte, CA is hiring a Booth Administrator FT to oversee customer service booths, financial services, and compliance with company policies. The role supervises team members and ensures accurate handling of customer transactions in a fast-paced, festive environment.

You’ll lead and train booth staff, manage cash flow and deposits, monitor compliance with the Bank Secrecy Act, and prepare reports.

Qualifications

• Must have strong customer service skills and booth experience.
• Ability to perform math calculations accurately.
• Basic computer skills and English proficiency.

Responsibilities

• Smile and greet customers while delivering exceptional service.
• Lead and supervise booth team members, providing training and scheduling.
• Oversee lottery sales, money orders, wire transfers, and check cashing with accuracy.
• Act as compliance officer ensuring adherence to BSA.
• Manage booth cash flow, daily safe balance, and bank deposits.
• Review invoices, coupons, and prior day booth transactions for accuracy.
• Answer calls professionally and resolve customer issues.
• Maintain booth cleanliness and a welcoming environment.
• Support annual evaluations and performance management.

Skills

Cash handling

Customer service

Computer skills

English fluency

Booth operations

Tools

Outlook

Excel

Word

Job description

Booth Administrator FT

Store: Duarte #79

Wage: $22.88 - $28.65

Type: full-time

Join the Vallarta Supermarkets Family!

At Vallarta Supermarkets, we’re more than just a grocery store, we’re a vibrant part of the communities we serve. We’re seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you’re passionate about fresh, quality baked goods and love making people smile, we’d love to meet you!

About the Role

The Booth Administrator plays a critical role in ensuring smooth and efficient front-end operations by overseeing customer service booths, financial services, and compliance with Vallarta policies. This role supervises team members, ensures accurate handling of customer transactions, and supports extraordinary service at the booth.

What You’ll Do:

• Smile and greet customers and team members while delivering extraordinary service.
• Model Vallarta’s Core Values: customer service, commitment, integrity, respect, humility, and teamwork.
• Lead and supervise booth team members, providing training, scheduling, and evaluations.
• Oversee lottery sales, money orders, wire transfers, and check cashing with accuracy and compliance.
• Act as the compliance officer, ensuring adherence to the Bank Secrecy Act (BSA).
• Complete and review Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR).
• Manage booth cash flow, daily safe balance, and bank deposits.
• Review and process invoices, coupons, and prior day booth transactions for accuracy.
• Answer incoming calls professionally and resolve customer issues.
• Maintain booth cleanliness, organization, and a welcoming environment.
• Ensure safety standards are followed and report unsafe acts or conditions.
• Support annual evaluations, team scheduling, and performance management.
• Foster respectful, professional communication with customers and team members.
• Perform additional duties as assigned.

Physical Requirements:

• Stand and walk constantly (6–8+ hours/day).
• Frequent bending (neck/waist), squatting, twisting, and reaching above/below shoulders.
• Frequent hand use for grasping, pushing/pulling, and fine manipulation.
• Lift and carry up to 10 lbs. frequently and up to 25 lbs. occasionally.
• Heaviest item required to carry: 20 lbs., up to 4 feet.
• No driving, heavy machinery, uneven ground, or exposure to dust, fumes, or extreme temperatures required.

What We’re Looking For:

• Friendly, courteous personality with strong customer service skills.
• Knowledge of booth services and prior cash handling experience.
• Ability to perform math calculations accurately.
• Basic computer skills (Outlook, Excel, Word).
• Must be able to speak, read, write, and understand English.
• At least 6 months of experience in Vallarta’s customer service booth.
• Responsible, professional, and positive attitude.
• Willingness to transfer to other store locations within a reasonable commute.
• Must be legally authorized to work in the U.S.

Work Environment:

• Fast-paced customer service booth setting with direct customer interaction.
• Focus on compliance, accuracy, and efficiency.
• Collaborative, team-focused workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Benefits:

Full-Time Team Members:

• Health medical plan: $25/week, plus free dental & vision.
• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.

Part-Time & Full-Time Benefits:

• Paid sick time.
• Premium pay for holidays.
• Scholarship opportunities.
• Savings marketplace & credit union membership.
• Recognition programs (birthdays, years of service, spirit days, etc.).

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.