BookZone/Essentials Customer Service Representative

Associated Students, UCLA; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

UCLA Student Store Discount

Registered UCLA Students Only

Job summary

UCLA Student Store is seeking a Customer Service Representative for BookZone/Essentials/Fast Track in Los Angeles. You will handle front-line customer inquiries, provide book information, answer phones, process special orders, stock and cashier, and assist with special projects.

The role requires strong communication skills, attention to detail, independence, and flexibility for opening/closing shifts. Availability during Finals Week and Summer sessions is required.

Qualifications

• Must have strong communication and interpersonal skills.
• Must be detail-oriented and able to work independently.
• Must be able to perform tasks requiring bending, lifting, pushing, walking and standing.
• Must be available for store opening/closing shifts.
• Availability during Finals Week and Summer required.

Responsibilities

• Front line responsibility for all customer service inquiries and issues.
• Provide general book information, answer phones, process special orders.
• Stock, straighten and dust the sales floor, cashier, and assist with special projects as needed.
• Promotional opportunities available.

Skills

Customer service

Communication

Interpersonal skills

Job description

Location: Los Angeles, CA

Job Id: 287

# of Openings: 7

BOOKZONE/ESSENTIALS/FAST TRACK

CUSTOMER SERVICE REPRESENTATIVE

Job Number: 160
Salary: $18.50/hr
Department: BookZone

Days/Hours

10-13 hrs/wk; Mon-Fri 8am-6pm and Sat-Sun 11am-4pm + various holiday/special hours.
20-40 hrs/wk during Summer sessions; Mon-Fri 9am-5pm and Sat-Sun 11am-4pm during Summer sessions.

Duties

Front line responsibility for all customer service inquiries and issues. Provide general book information, answer phones, process special orders, stock, straighten and dust the sales floor, cashier, and special projects as needed. Promotional opportunities available.

Requirements

Must have strong communication and interpersonal skills. Must be detail-oriented and be able to work independently. Must be able to do work that requires frequent bending, lifting, pushing, walking and standing. Must be able to provide availability for store opening/closing shifts. Availability during Finals Week, and Summer required.

Benefits

• UCLA Student Store Discount
• Registered UCLA Students Only

Employment is contingent upon successful completion and receipt of satisfactory results of a background check, continued Live Scan monitoring, and Employment Misconduct Disclosure.