Course Reader Solutions Customer Service Representative

Associated Students, UCLA; Los Angeles (CA); On-site; USD 20,343 - 28,974; Part time

Benefits offered by this job

UCLA Student Store Discount

Registered UCLA Students only

Job summary

A university organization in Los Angeles is seeking a Course Reader Solutions Customer Service Representative. The role involves assisting in course readers' production, providing customer service to academic staff and students, and maintaining orders. Candidates should have strong attention to detail, problem-solving skills, and basic knowledge of Microsoft Office products. Availability during breaks is required, and a discount at the UCLA Student Store is included in the benefits.

Qualifications

• Good analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Related experience preferred.

Responsibilities

• Assist in the timely and accurate production of course readers.
• Provide customer service to professors, academic staff, and students.
• Help process and maintain CRS orders, records, and inventory.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Microsoft Excel

Microsoft Word

Adobe Acrobat

Job description

Position: Course Reader Solutions Customer Service Representative

Location: Los Angeles, CA

Job Id: 641

# of Openings: 3

COURSE READERS SOLUTIONS CUSTOMER SERVICE REPRESENTATIVE

Job Number: 160
Salary: $17.90
Department: Course Reader Solutions

Days/Hours

Mon-Fri 9AM-5PM. Must workduring breaks. Weekend hours during peak periods may be available.

Duties

• Assist in the timely and accurate production of course readers: including collecting and editing content, obtaining copyright permissions, proofreading, printing, binding, and delivery.
• Provide customer service to professors, academic staff, and students.
• Help process and maintain CRS orders, records, and inventory.
• Help with office‑related duties such as e‑mailing, answering phones, and filing.

Requirements

• Attention to detail and accuracy.
• Good analytical and problem‑solving skills.
• Ability to work independently in a fast‑paced environment.
• Self‑motivated and committed.
• Related experience preferred.
• Basic experience with Microsoft Excel, Word and Adobe Acrobat.
• Availability to work during summer, winter and spring breaks, required.
• Must be able to lift up to 30 lbs.

Benefits

• UCLA Student Store Discount
• Registered UCLA Students only.