Bookstore Operations Leader & People Coach

LOVESTRUCK BOOKS LLC; Cambridge (MA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Lovestruck Books & Cafe in Harvard Square is seeking a proactive Bookstore Assistant Manager to partner with the General Manager in guiding daily operations, hospitality, and team growth. You will balance floor leadership with administrative oversight, training staff, coaching supervisors, and upholding store standards across sales, events, and services.

As a senior on the floor, you’ll steward guest experiences, manage HR and scheduling duties, ensure smooth onboarding, and foster an inclusive,

Formación

• 3–5+ years retail supervisory/manager experience.
• Experience in bookstores/hospitality preferred.
• Strong mentoring, coaching, and conflict-resolution skills.
• Excellent written and verbal communication.

Responsabilidades

• Mentor and grow leadership across the team and supervise staff.
• Lead onboarding, training, and performance reviews with discretion.
• Coordinate staff scheduling, HR tasks, and payroll-adjacent duties.
• Oversee store operations, safety, and cash handling.
• Drive handselling strategy and guest experience across departments.
• Collaborate with buying, visuals, events, and cafe teams.

Conocimientos

Leadership

Staff development

HR operations

Customer service

Operations

Budgeting

POS systems

Communication

Herramientas

POS systems

Google Workspace

Scheduling software

Inventory management

Descripción del empleo

Lovestruck Books & Cafe in Harvard Square is seeking a proactive Bookstore Assistant Manager to partner with the General Manager in guiding daily operations, hospitality, and team growth. You will balance floor leadership with administrative oversight, training staff, coaching supervisors, and upholding store standards across sales, events, and services.

As a senior on the floor, you’ll steward guest experiences, manage HR and scheduling duties, ensure smooth onboarding, and foster an inclusive,