Retail Store Leader & Customer Experience Coach

Lovisa; Peabody (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Lovisa in Peabody, MA is seeking an Assistant Store Manager to help lead our retail team and ensure exceptional customer experiences while supporting daily operations.

You will train and coach associates, drive sales, manage inventory, and uphold visual standards. The role requires leadership, strong communication, and a customer-focused mindset, with flexibility to work evenings, weekends, and holidays.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales through team leadership and performance.
• Oversee opening/closing procedures and inventory control.
• Maintain visual merchandising standards and store appearance.
• Resolve customer concerns professionally and efficiently.
• Support payroll management and schedule accuracy.
• Ensure compliance with company policies and loss prevention initiatives.

Skills

Leadership

Communication

Customer service

Retail management

Team development

Job description

Lovisa in Peabody, MA is seeking an Assistant Store Manager to help lead our retail team and ensure exceptional customer experiences while supporting daily operations.

You will train and coach associates, drive sales, manage inventory, and uphold visual standards. The role requires leadership, strong communication, and a customer-focused mindset, with flexibility to work evenings, weekends, and holidays.