Bookstore Operations Assistant

Dutech Systems; Wellesley (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Dutech Systems in Wellesley Hills, MA seeks a Bookstore Operations Assistant to support daily campus bookstore operations, deliver frontline customer service to students and staff, and assist with textbook distribution, inventory, and administrative tasks.

The role emphasizes teamwork, reliability, and the ability to work independently in a fast-paced higher education setting, with flexible hours during peak periods.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to lift and move boxes weighing up to 30–40 pounds.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to work flexible hours during semester start-up and peak periods.

Responsibilities

• Support the day-to-day operations of the bookstore.
• Provide excellent customer service to students, faculty, staff, and visitors.
• Receive, unpack, and stock textbooks and merchandise.
• Process incoming shipments and update inventory records in the system.
• Assist students with textbook orders, digital bookshelf access, and access code redemption.
• Coordinate textbook distribution, returns, and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate course listings each semester.
• Communicate with online book distributors and publishers to resolve order and access code issues.
• Address, resolve, or elevate customer concerns as appropriate.
• Maintain bookstore cleanliness, organization, and inventory accuracy.
• Perform basic administrative and clerical tasks.
• Work effectively in a team-oriented and customer-focused environment.

Job description

Wellesley Hills,MA

DatePosted : 8/20/2026 5:02:14 AM

JobNumber : DTS1017187794

JobType : Contract

Skills: Customer Service, Bookstore Operations, Inventory Management, Textbook Distribution, Microsoft Office, Order Processing, Administrative Support, Communication Skills, Organization, Problem Solving, Higher Education Support, Team Collaboration

Job Description

seeking a customer-focused and organized Bookstore Operations Assistant to support the daily operations of the campus bookstore. This role provides front-line customer service to students, faculty, staff, and visitors while assisting with textbook distribution, inventory management, order processing, and administrative support. The ideal candidate will be comfortable working in a fast-paced higher education environment and able to work both independently and collaboratively.

Key Responsibilities

• Support the day-to-day operations of the bookstore.
• Provide excellent customer service to students, faculty, staff, and visitors.
• Receive, unpack, and stock textbooks and merchandise.
• Process incoming shipments and update inventory records in the system.
• Assist students with textbook orders, digital bookshelf access, and access code redemption.
• Coordinate textbook distribution, returns, and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate course listings each semester.
• Communicate with online book distributors and publishers to resolve order and access code issues.
• Address, resolve, or elevate customer concerns as appropriate.
• Maintain bookstore cleanliness, organization, and inventory accuracy.
• Perform basic administrative and clerical tasks.
• Work effectively in a team-oriented and customer-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to lift and move boxes weighing up to 30–40 pounds.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours during semester start-up and peak periods