Campus Bookstore Operations & Customer Service Associate

Dutech Systems; Wellesley, Northern (MA, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

A campus bookstore is seeking a Bookstore Operations Assistant to support daily operations, focusing on customer service, inventory control, and order processing. You will work with students, faculty, staff, and visitors in a fast-paced university setting.

You will receive, stock, and track textbooks and merchandise, assist with textbook orders, distribution, returns, and exchanges, and help faculty with adoption deadlines and platform navigation to ensure accurate course listings.

Qualifications

• Strong written and verbal communication skills with a friendly, professional demeanor.
• Excellent customer service and problem-solving abilities to resolve inquiries quickly.
• Ability to work in a fast-paced campus bookstore and adapt to changing tasks.
• Good organization and attention to detail to manage inventory and orders.

Responsibilities

• Support the day-to-day operations of the campus bookstore and assist staff.
• Provide front-line customer service to students, faculty, staff, and visitors.
• Receive, unpack, and stock textbooks and merchandise, updating inventory records.
• Process shipments and help with textbook distribution and order processing.
• Assist with textbook orders, digital bookshelf access, and access code redemption.
• Coordinate distribution, returns, and exchanges and assist faculty with adoption deadlines.
• Maintain a clean, organized bookstore and perform basic administrative tasks.

Skills

Customer service

Communication

Problem-solving

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A campus bookstore is seeking a Bookstore Operations Assistant to support daily operations, focusing on customer service, inventory control, and order processing. You will work with students, faculty, staff, and visitors in a fast-paced university setting.

You will receive, stock, and track textbooks and merchandise, assist with textbook orders, distribution, returns, and exchanges, and help faculty with adoption deadlines and platform navigation to ensure accurate course listings.