Tufts Campus Store - Supervisor

Barnes-; Medford (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid Sick Time

401(k) eligibility

Commuter Benefits

Job summary

Barnes & Noble College is seeking a part-time Supervisor in the Textbook department to support the management team and mentor staff on the sales floor. You will ensure correct course materials are available for rental or purchase and deliver outstanding customer service to students, faculty, and campus partners.

You will work with the team to drive adoptions, manage inventory, and assist with sales transactions while maintaining a welcoming store environment.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Minimum age 18 to be considered for employment.
• High school diploma/GED preferred.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic reading, writing and accounting skills required.

Responsibilities

• Assist management and oversee department in the absence of upper management.
• Greet customers and assist with locating course materials for rental or purchase.
• Mentor and model exceptional customer service on the sales floor.
• Assist with processing sales transactions.
• Maintain an appealing sales floor and store organization.
• Work with campus partners, students and faculty to increase adoptions and rentals.

Skills

Customer service

Communication

Problem solving

Team leadership

Flexibility

Education

High school diploma/GED

Tools

POS system

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a savvy, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our Textbook department. In Textbooks you will provide assistance to the management team, have oversight for team members within the department or store in the absence of upper management, while greeting and assisting customers with locating course materials for rental or purchase.

Responsibilities

A Supervisor in Textbooks will support the management team, serve as a resource for all departments, a model for customer service, and a driver for sales.As aSupervisor in the Textbook department you will spend the majority of your time on the sales floor making sure we have the right course material, in the right quantity, at the right time while modeling Wow customer service. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.

Expectations:

• Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service.
• Ability to use department specific technology to answer questions about course material, recommend products and/or services, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Assist with processing sales transactions.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.\
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Massachusetts Pay Transparency Information (Only applicable in Massachusetts stores):Pay: Part-time Supervisor- Texbooks pay range $17.00/hour.Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Aff…? Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.